Customer Success - Open Application

Salary Competitive
Equity To be negotiated

We are on a mission to improve people-related processes around key moments by 10x. We are automating most of the repetitive, yet important work around important moments in the employee lifecycle - from onboarding to offboarding.

Currently, we work with forward-looking companies such as Futurice, Supermetrics, Thoughtworks, and Columbia Road. So far we’ve been able to save on average 6 hours per employee and guarantee an equal onboarding experience for each new employee without compromising the personal touch.

The time to build Introist is now. The rise of remote work and The Great Resignation have accelerated the need for excellent employee communications and experiences.

We believe that small things make the biggest impact on people, and separate the best from the rest. Our vision is to improve the employee experience to help companies retain talent.

We are just getting started...


Do you have what it takes to join an early-stage startup?

As a member of Customer Success team, you will be working closely with customers starting from onboarding customers to providing valuable insights into the product and the best practices in the field. You will be the strategic partner for customers helping them to take their people ops processes to the next level with Introist.

Currently, we are a lean five-person team and in August our team is growing. We’ve been working fully remote (based out of Helsinki), so you can choose to work anywhere in Europe - we can also set up an office in downtown Helsinki if that’s your preference.


What do we offer?

  • You will be having really talented and easy-going colleagues and customers. We work with the best.

  • You can focus on what you love while working with great and quality product that makes the life of a Customer Success effortless. Our product is already extremely powerful and will be something never seen before.

  • We trust by default. You will be the one deciding where, when, and how you work and we make sure to give you the opportunity to make the best out of you.

  • Join early and help us build a team and ways of working


What would you do?

Things that our Customer Success is doing

  • Onboarding customers to provide optimal time-to-value

  • Ensuring we meet and exceed the needs of existing customers

  • Providing support

  • Understanding customer needs and communicating those to product development

  • Uncover, highlight, and focus on up-selling opportunities


Furthermore

  • Developing our customer success processes

  • Working in close collaboration with sales, marketing, and product development


Is this for you?

  • You have a desire to take responsibility and work in a startup environment

  • You are interested in technology and SaaS products

  • You are passionate about developing and managing a great customer journey

  • You love working with people and have great interpersonal communication skills

  • You have a proactive and innovative mindset, looking to contribute to the organization’s continued high growth

  • You have a team-first mentality

  • You might have relevant work experience in Customer Success, Account Management, or similar customer-facing roles but that's not required for sure

For more information or questions please contact us at jarno.vuorenmaa@introist.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Equity package
Equity package

Want to be a partner? Look no further.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Unlimited holiday
Unlimited holiday

Take time to relax and reboot when you need it.

Wellness
Wellness

Strengthen your body with office yoga and handstands or leave your body in good hands by our masseuse.

See all 7 benefits

Working at
Introist

Every employee deserves personal recognition in important moments throughout the employee lifecycle, whether it’s onboarding or work anniversary. And every key moment is an opportunity to make the employee experience a little bit better. We can all agree that in each key moment, such as joining the company or getting a promotion, there should be personal messages from HR, the direct manager, IT and other key people. All important meetings such as induction and getting to know the key people should be booked in advance and when people have availabilities in their calendars. All key people should also be kept in the loop on how things are progressing Generally, these are well organised, but they are repetitive and full of manual work. Manual work rely on people to do them. People make mistakes. People forget. People don’t have time. Different people do things differently. That’s why we built Introist. We are on a mission to improve people-related processes around key moments by 10x. We are automating most of the repetitive, yet important work around - from onboarding to offboarding. This way People Ops can make sure all processes are similar to everyone, and no task or message is left undone. Moreover, once people-related experiences are automated with Introist, they are measurable and can be easily improved based on our insights. The time to build Introist is now. The rise of remote work and The Great Resignation have accelerated the need for excellent employee communications and experience. We believe that small things make the biggest impact with people, and separate the best from the rest. Our vision is to improve the employee experience to help companies retain talent. Currently, we work with companies such as Futurice, Supermetrics, Thoughtworks, and Columbia Road. So far we’ve been able to save on average 6 hours per employee and guarantee an equal onboarding experience for each new employee without compromising the personal touch. But we are just getting started. Come and join us on a mission to improve the employee experience for everyone!

Read more about Introist

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