We are looking for a highly experienced Senior Product Designer (UI & UX) to help us redefine how SaaS companies deliver customer support.
Who we are...
At Fullview, we believe that customer support needs to be revolutionized.
We're on a mission to build a category defining business that enables customer support teams to have instant context, live interaction, and multiplayer screen control. With Fullview, customer agents cut support time in half, achieving the fastest time to resolution.
On top of that Fullview bridges the gap between development and support teams, by providing a complete overview under the hood of what actually happens during each support session. No more back and forth discussions, digging for data, and wasting precious developer time.
Fullview was founded in beautiful Copenhagen, but with a global mindset from the get-go. We're a team of 9 ambitious problem solvers and tech enthusiasts, with experiences ranging from product growth, customer success, and software development. We're obsessed about offering a great user experience and we believe that siloed solutions like Intercom, Zoom, Hotjar, and Teamviewer simply don't cut it anymore.
We value full ownership and responisbility, but we also believe that work should be fun and enjoyable.
Fullview was recently backed by 2 top seed stage VCs from the European ecosystem, Cherry Ventures and Seedcamp, along with a lineup of great founders of billion $ startups.
During the research phase, we've spent countless hours identifying the pain points within customer support. The response from our 100+ design partners was unanimous: When can we start using Fullview?
What you’ll be doing...
Design excellent interfaces and product experience for our web app
Lead the end-to-end design process, from problem framing, through ideation, prototyping, and user-validated designs
Own and further develop our design system
Validate solutions with real users, both qualitatively and quantitatively
Develop a deep understanding of customer support professionals, and how to best enable them to reach their goals
Collaborate closely with product and engineering across the entire product lifecycle
Raise the bar of design excellence and work closely with the entire founding team - the mission is to shape a world class product experience, therefore we count on you to challenge us and help us strive for better
Who you are...
You’re a passionate and highly experienced designer - min 4 years of product design experience, preferably web
You're hands on and mastered Figma (or similar)
You have experience validating design solutions, both qualitatively and quantitatively
You are deeply empathetic to the user journey, and passionate about resolving user pain points
You are entrepreneurial, and take ownership
You enjoy being in a very fast paced environment
You have excellent English skills
What we offer...
💰📈 Competitive salary and stock options (opportunity to become a shareholder in your first year with Fullview)
🏖 25 days of paid holiday
⚖ Flexible working hours in a hybrid setup, work either from our Copenhagen office or remote.
🍔 Lunch at the office
We're here to tell you more about the role and what is like to work at Fullview 🚀
This job comes with several perks and benefits
Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.
Carve out time for your kids, friends and personal cider projects.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Want to be a partner? Look no further.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Enjoy a free catered lunch with your colleagues, every day.