Want to play a key role in our journey of becoming the most user-friendly and intuitive CRM system in Europe?
Your tasks being a part of our team?
You will work closely with product/dev, sales, marketing, and support to find improvement areas for the product and help customers get maximal usage of our awesome product.
Upselling on existing customers
Churn prevention and license retention
Analyzing user patterns and set up actions to optimize usage, product adoption through product tours etc.
Onboarding of new, bigger accounts
What are we looking for?
A customer-oriented doer who is not afraid of testing new things with a proactive mindset
At least 2-3 years of working with customer interactions, either in technical support or sales roles
Entrepreneurial & excited about the startup journey, building the CS department from the ground up
Sales focused or a technical background or interest
Basic skills within CSS, html, APIs, webhooks etc.
KPIs you will be measured on?
Customer lifetime value (CLV), Annual Recurring Revenue (ARR), Customer/license churn and retention, Net Retention Rate (NRR) & no. of active users (DAU).
Further details and requirements?
Fluent in English and Swedish. Bonus if Norwegian, Danish, Finnish, German, or Dutch
Sales colleagues in Stockholm. Development in Lund. Our customers are in the Nordics (for now;))
Reporting to our CEO (Max)
Competitive base salary with a bonus based on the KPIs above
Apply now to join our journey - Europe awaits!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
We take care of you, even when you are old and wrinkly.