Technical Customer Success Manager

Lime Go Stockholm Full-time
Salary Competitive

Want to play a key role in our journey of becoming the most user-friendly and intuitive CRM system in Europe?


Your tasks being a part of our team?

You will work closely with product/dev, sales, marketing, and support to find improvement areas for the product and help customers get maximal usage of our awesome product.

  • Technical implementations

  • Upselling on existing customers

  • Churn prevention and license retention

  • Analyzing user patterns and set up actions to optimize usage, product adoption through product tours etc.

  • Onboarding of new, bigger accounts

 

What are we looking for?

  • A customer-oriented doer who is not afraid of testing new things with a proactive mindset

  • At least 2-3 years of working with customer interactions, either in technical support or sales roles

  • Entrepreneurial & excited about the startup journey, building the CS department from the ground up

  • Sales focused or a technical background or interest

  • Basic skills within CSS, Excel, html, APIs, webhooks etc.


KPIs you will be measured on?

Customer lifetime value (CLV), Annual Recurring Revenue (ARR), Customer/license churn and retention, Net Retention Rate (NRR) & no. of active users (DAU).


Further details and requirements?

  • Fluent in English and Swedish. Bonus if Norwegian, Danish, Finnish, German, or Dutch

  • Sales colleagues in Stockholm. Development in Lund. Our customers are in the Nordics (for now;))

  • Reporting to our CEO (Max)

  • Competitive base salary with a bonus based on the KPIs above

Apply now to join our journey - Europe awaits!



Let’s GO!🎢

 

For more information or questions please contact us at max.nyman@lime.tech

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 16 benefits

Working at
Lime Go

See company profile
Lime Go - a fast growing SaaS 'startup' without any financial or personal risk for you. Wait, what - how?🤔 We are an autonomous business unit within the Lime Technologies Group, giving us the awesome perks of being a Nasdaq-listed company as well as the freedom of a startup. Lime Technologies was founded in 1990 and is the market leader in the Nordics when it comes to CRM. We've had different CRM-products in our portfolio over the years and now it's time to let Lime Go, go big. 🚀 What is the story behind Lime Go?🍑 Lime Go is the ONLY CRM tool for sales and marketing departments with integrated company data. It is excellent for prospecting and filled with valuable company data to help users save time and increase revenue. We help users with their daily work through insights and educate them to be more proactive, providing an ROI from day 1. During 2021 we finished a product redesign to up our game in regard to tech stack, UI, modernity and power. We're now ready to step on the gas pedal and conquer Europe! Who are Lime Technologies and what is Lime Go?🍈 Publicly listed Lime Technologies have a turnover of approx. €40M with 400 employees in 7 countries, divided in 10 offices. We have a local presence in Sweden, Norway, Denmark, Finland, Netherlands, Germany and Poland. Lime Go is part of it and we're a team of 12 people running our own startup unit! The upcoming years will be full speed ahead to recruit and build a team to scale the product for our launch in Europe. Currently we have a strong market position in Sweden with recently launched campaigns in Norway & Denmark - but we have higher ambitions. We will become the most intuitive and user-friendly CRM system in all of Europe and be the obvious choice for ambitious companies. 🌍 Don't hesitate to apply for our open positions and join our team - as we embark on this unique journey!🎢

Read more about Lime Go

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