German-speaking Customer Service Agent (Remote/Part-time)

Salary Competitive

Donkey Republic is looking for Customer Support Agents to give our Donkey riders an amazing and excellent customer experience!

Join us in a mission to make sustainable shared transportation available to everyone and make cities more livable! We are 15,000+ bicycles large, serving 1m+ customers in 10 large and another 50 smaller cities in Europe and we believe that Every Ride Counts. We demonstrate how bike-sharing can play a major role in urban mobility. We are looking forward to meeting you!


About the role:

You will be part of a new full-remote customer support team supporting our riders with all kind of inquiries. The customer support is open from 7am to 7pm, every day of the week. It's important that you are flexible and willing to take any shift if needed. We are supporting our riders in many different languages as for example Danish, Dutch, German, Spanish, Hungarian, Finnish, Swedish and French.

The support channels we are working with are live chat, email, Facebook messenger and phone, with the option of additional support channels over time.

You will be working remotely and it's therefore not important where you are based. However, we will make sure that your part of the team despite the distance :) You will be reporting to the Team Lead of our Customer Support Team.


Your tasks include:

  • Giving all our riders an excellent customer experience.

  • Making sure that you are on top of our product/processes to provide the right information to all our riders.

  • Taking care of different kind of rentals.

  • Updating our content, FAQ's and other ad hoc tasks.


We expect you:

  • To have some experience in customer support/customer success/customer experience. This would be a plus, not a requirement.

  • To be fluent in English and ideally Flemish/Dutch. Any other Donkey language is a big plus!

  • Are ready to give our Donkey riders the best possible customer experience.

  • Are empathetic and love to talk to people.

  • Don't mind working weekends and holidays.

  • Are structured and process oriented.

  • Are a fast learner and digitally proficient.


If you think you're the right fit for the Donkey Team then apply! We are looking forward to get to know you!

For more information or questions please contact us at justin@donkeyrepublic.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Free coffee / tea
Free coffee / tea

Near public transit
Near public transit

Social gatherings
Social gatherings

Free friday beers
Free friday beers

Central office
Central office

See all 14 benefits

Working at
Donkey Republic

Donkey Republic is a leading European bike-sharing service provider to cities and riders. The company has more than 20,000 bikes and ebikes in 70+ cities. Leveraging state of the art software (rider ad operator apps), hardware (bikes, ebikes, cargo bikes, stations), and operational capabilities, we make sure cities can provide an attractive, reliable cycling service. Our mission is to create a better city life for everyone by getting more people on the two wheels.

Read more about Donkey Republic

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