Donkey Republic is looking for Customer Support Agents to give our Donkey riders an amazing and excellent customer experience!
Join us in a mission to make sustainable shared transportation available to everyone and make cities more livable! We are 15,000+ bicycles large, serving 1m+ customers in 10 large and another 50 smaller cities in Europe and we believe that Every Ride Counts. We demonstrate how bike-sharing can play a major role in urban mobility. We are looking forward to meeting you!
About the role:
You will be part of a new full-remote customer support team supporting our riders with all kind of inquiries. The customer support is open from 7am to 7pm, every day of the week. It's important that you are flexible and willing to take any shift if needed. We are supporting our riders in many different languages as for example Danish, Dutch, German, Spanish, Hungarian, Finnish, Swedish and French.
The support channels we are working with are live chat, email, Facebook messenger and phone, with the option of additional support channels over time.
You will be working remotely and it's therefore not important where you are based. However, we will make sure that your part of the team despite the distance :) You will be reporting to the Team Lead of our Customer Support Team.
Your tasks include:
Giving all our riders an excellent customer experience.
Making sure that you are on top of our product/processes to provide the right information to all our riders.
Taking care of different kind of rentals.
Updating our content, FAQ's and other ad hoc tasks.
We expect you:
To have some experience in customer support/customer success/customer experience. This would be a plus, not a requirement.
To be fluent in English and ideally Flemish/Dutch. Any other Donkey language is a big plus!
Are ready to give our Donkey riders the best possible customer experience.
Are empathetic and love to talk to people.
Don't mind working weekends and holidays.
Are structured and process oriented.
Are a fast learner and digitally proficient.
If you think you're the right fit for the Donkey Team then apply! We are looking forward to get to know you!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
Your local office is your anchor point, thus, we placed it centrally at your convenience.