Senior Customer Success Manager

Salary Competitive
Equity To be negotiated

Valohai is helping companies around the world build production machine learning systems. We’ve been advocating for MLOps before the term was even coined. If you want to be a part of building the vision for how ML systems will be built, read on.


We’re looking for a Senior Customer Success Manager to help our customers succeed in their MLOps journey. You’ll be focusing on driving MLOps adoption and success planning in our key strategic accounts in EMEA and US.


Responsibilities

  • Lead proactive account management, spot performance issues, analyse problems and develop solutions to meet customer needs.

  • Plan and deliver technical onboarding sessions for data scientists, engineers, and key stakeholders.

  • Build a high-quality success plan taking into consideration customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them.

  • Gather customer impressions of products and services and integrate this feedback into decision-making.

  • Develop and communicate realistic performance goals and standards.

  • Be able to manage hot issues by setting customer expectations, devising, and implementing action plans, and professionally communicating to all parties involved.


Requirements

  • Native or fluent English

  • Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required and ensuring follow-through with verbal and written communication.

  • Experience in customer-facing roles such as Customer Success Manager, Technical Account Manager, Customer Engineer, etc. focused on Cloud and software/services.

  • Strong technical delivery and customer-facing presentation skills.

  • Understanding of IaaS and PaaS services on public clouds (AWS, Azure, GCP).

  • Ability to learn new technologies quickly through self-learning.


Appreciated

  • Ability to debug and analyse problems and develop solutions to meet customer needs; this may involve writing code.

  • Fundamental understanding of Machine Learning and MLOps projects.

  • Previous experience as a data scientist or engineer.

  • Experience with MLOps tooling.


Valohai's main locations are in Turku and Helsinki. We'd love to see you here, but don't hesitate to apply even if you're located elsewhere.

For more information or questions please contact us at otso@valohai.com or phone number +358456502004

Perks and benefits

This job comes with several perks and benefits

Equity package
Equity package

Want to be a partner? Look no further.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Working at
Valohai

Our mission is to free machine learning teams from repetitive, mundane tasks. We allow data scientists to concentrate on building models instead of worrying about the Ops side of things. Valohai is trusted by companies like LEGO, Konux, Levity, JFrog, Preligens, SharperShape, and many others. We pride ourselves on having a culture that’s radically open and fun. We work hard to ensure everyone has the full freedom to express themselves and their thoughts. Productivity isn’t dead serious. We stand out by not being afraid to make people smile while making their life a little easier. We encourage you to bring your pinch of quirky to the mix.

Read more about Valohai

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