Senior Customer Success Manager

Salary Competitive
Equity To be negotiated

Valohai is helping companies around the world build production machine learning systems. We’ve been advocating for MLOps before the term was even coined. If you want to be a part of building the vision for how ML systems will be built, read on.


We’re looking for a Senior Customer Success Manager to help our customers succeed in their MLOps journey. You’ll be focusing on driving MLOps adoption and success planning in our key strategic accounts in EMEA and US.


Responsibilities

  • Lead proactive account management, spot performance issues, analyse problems and develop solutions to meet customer needs.

  • Plan and deliver technical onboarding sessions for data scientists, engineers, and key stakeholders.

  • Build a high-quality success plan taking into consideration customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them.

  • Gather customer impressions of products and services and integrate this feedback into decision-making.

  • Develop and communicate realistic performance goals and standards.

  • Be able to manage hot issues by setting customer expectations, devising, and implementing action plans, and professionally communicating to all parties involved.


Requirements

  • Native or fluent English

  • Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required and ensuring follow-through with verbal and written communication.

  • Experience in customer-facing roles such as Customer Success Manager, Technical Account Manager, Customer Engineer, etc. focused on Cloud and software/services.

  • Strong technical delivery and customer-facing presentation skills.

  • Understanding of IaaS and PaaS services on public clouds (AWS, Azure, GCP).

  • Ability to learn new technologies quickly through self-learning.


Appreciated

  • Ability to debug and analyse problems and develop solutions to meet customer needs; this may involve writing code.

  • Fundamental understanding of Machine Learning and MLOps projects.

  • Previous experience as a data scientist or engineer.

  • Experience with MLOps tooling.


Valohai's main locations are in Turku and Helsinki. We'd love to see you here, but don't hesitate to apply even if you're located elsewhere.

For more information or questions please contact us at otso@valohai.com or phone number +358456502004

Perks and benefits

This job comes with several perks and benefits

Equity package
Equity package

Want to be a partner? Look no further.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 15 benefits

Working at
Valohai MLOps platform

We know machine learning will change the world, but to do so, the people building that future need the right tools and methods to do so. That's why we are here – with Valohai's MLOps platform created for ML Pioneers, we give our customers everything they've been missing in one platform that just makes sense. We build the backbone of the AI-powered future. Valohai is a rapidly growing startup that specialises in machine learning and artificial intelligence, committed to providing cutting-edge technology solutions to businesses looking to leverage data in a meaningful way. We have made it easy for ML teams to collaborate on everything from models to metrics, allowing them to build faster and deliver stronger products to the world, pushing the boundaries of what anyone out there ever dreamed they could do with ML. With Valohai, they can now run thousands of experiments at the click of a button – creating models they trust. All while using the tools they love to build things to last. With Valohai, you will work with companies across industries, from medical imaging to biomedical engineering and geospatial intelligence to automotive. Our customers are working with game-changing projects that are yet far from the eyes of the public, redefining what is possible to achieve with machine learning. Companies like Boston Scientific, ICEYE, JFrog, Yousician, Path Robotics, Syngenta, Preligens, and many others trust Valohai. We've been working since 2016 with a team whose background comes from engineering and building core infrastructure. Our team members come from organisations like Leap Motion, Unity, Quest Analytics, Uber, Microsoft, DataRobot, and AppDynamics. At Valohai, we take our work seriously, but we don't take ourselves too seriously. We pride ourselves on having a culture that’s radically open and fun. We like to think our sense of humor is as good as our technology solutions. We work hard to ensure everyone has the full freedom to express themselves and their thoughts. Productivity isn’t dead serious. We stand out by not being afraid to make people smile while making their lives easier. We encourage you to bring your pinch of quirky to the mix. Our mission is to free machine learning teams from repetitive, mundane tasks. We allow data scientists to concentrate on building models and benefiting humankind with their discoveries. We believe in open standards, technology-agnostic development models, teamwork, and fairness. Hopefully, you do too! If yes, you might be just the person we are looking to strengthen our team and join Valohai!

Read more about Valohai MLOps platform

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