Valohai is helping companies around the world build production machine learning systems. We’ve been advocating for MLOps before the term was even coined. If you want to be a part of building the vision for how ML systems will be built, read on.
We’re looking for a Senior Customer Success Manager to help our customers succeed in their MLOps journey. You’ll be focusing on driving MLOps adoption and success planning in our key strategic accounts in EMEA and US.
Lead proactive account management, spot performance issues, analyse problems and develop solutions to meet customer needs.
Plan and deliver technical onboarding sessions for data scientists, engineers, and key stakeholders.
Build a high-quality success plan taking into consideration customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
Gather customer impressions of products and services and integrate this feedback into decision-making.
Develop and communicate realistic performance goals and standards.
Be able to manage hot issues by setting customer expectations, devising, and implementing action plans, and professionally communicating to all parties involved.
Native or fluent English
Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required and ensuring follow-through with verbal and written communication.
Experience in customer-facing roles such as Customer Success Manager, Technical Account Manager, Customer Engineer, etc. focused on Cloud and software/services.
Strong technical delivery and customer-facing presentation skills.
Understanding of IaaS and PaaS services on public clouds (AWS, Azure, GCP).
Ability to learn new technologies quickly through self-learning.
Ability to debug and analyse problems and develop solutions to meet customer needs; this may involve writing code.
Fundamental understanding of Machine Learning and MLOps projects.
Previous experience as a data scientist or engineer.
Experience with MLOps tooling.
Valohai's main locations are in Turku and Helsinki. We'd love to see you here, but don't hesitate to apply even if you're located elsewhere.
This job comes with several perks and benefits
Want to be a partner? Look no further.
Get your caffeine fix to get you started and keep you going.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.