In Planday, our vision is to power the global workforce marketplace by connecting people to relevant and meaningful work, and to help businesses build an engaged, high performing and flexible workforce.

In 2021, we became part of the Xero family, joining forces with one of the biggest cloud-based accounting software platforms globally. Aligned with Xero’s passion for businesses, people, and growth, we are working together to build a strong launchpad for businesses and employees to manage their time and reach their joint potential in life and at work - helping save time and money, to focus on the things that really matter.

We have exciting times ahead. While growing and expanding our markets globally, we are scaling up and looking for a new colleague to join our Customer Support Team as a Swedish-speaking Customer Support Consultant in part-time.

In this role, you will be working with a team of currently eight part-time and eight full-time colleagues in our Copenhagen headquarters and will support our existing customers with their questions about Planday.

You will be responsible for:

• Communicating with our customers via telephone, online chat and email

• Answering questions about how to use Planday and providing best practices for scheduling and administration

• Testing and troubleshooting issues before passing them on to a second line of technical support

• Forming the link between our customers and the product/engineering team behind our platform

• Finding the best solutions for your customers and for your team, wherever your initiative takes you

If you can say "yes" to the following points, you might be our new colleague:

• You speak and write Swedish and English fluently (it is considered a plus if you also speak Danish)

• You are available to work a minimum of 16 hours a week, across different day, evening and weekend shifts

• You have experience working with IT systems or are curious and a quick learner

• You love helping people and setting a positive tone of communication

• You are proactive, like problem-solving and can think outside of the box

• You want to develop your customer service and technical skills within an innovative and international company

Finally, you see the strength of having fun and being part of a fantastic team. You are passionate and ready to make a difference with your inclusive mindset.

As a Customer Support Consultant at Planday, you will help customers around the world to keep their Planday accounts running and a best fit for their needs. As this is a part-time position, the role will provide you with a lot of flexibility regarding the planning of your shifts. The role of a Support Consultant evolves along with our company growth, and provides each team member the opportunity to shape their own role and the definition of customer 'success' as we go.

Additionally, you will be working from our beautiful Copenhagen headquarters. Our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). We strive to create an open and welcoming space where we empower, uplift and connect with each daily. At Planday, everyone has the freedom and support to be their true, authentic selves, allowing us to simply thrive together.

We can't wait to hear from you!