At Radiobotics we are developing innovative software products aimed at radiology, orthopedic, and emergency departments at hospitals globally. With market clearances in the EU and the US, and a range of new products in the coming, we're looking for a talented profile to help with the implementation and user adoption of our artificial intelligence-based software solutions.

As a Customer Success Specialist working at Radiobotics, you will be the closest contact to the users of our products. You will also be owning the entire process around planning and delivery of new user onboarding ensuring that they are confident in using our products - this means coordinating with hospital IT on installation, defining and executing on onboarding plans, and developing training materials for new products.

You will work in our commercial department and refer directly to our CEO, but will also work closely with our clinical and R&D team. It is expected that you have a good clinical understanding and that you have an interest in conveying your knowledge to the new users of our products.

You will ideally be working out of our great office conveniently located near Østerport station, in the charming older part of Copenhagen. Working from home (or somewhere else) some days a week is definitely also a possibility.

Main duties will include (but are not limited to)

• Driving planning and implementation of our products at customer sites

• Supporting users, particularly during the implementation phase

• Collaborating to solve technical support issues that may arise

• Travel to customer sites e.g. to perform training or optimize implementation, mainly in Europe

• Developing user training programs

• Maintaining and updating our knowledge base on customer interactions

• Conducting application training

• Supporting the commercial team onboarding new and supporting existing customers

• Spotting potentials for upselling our products to existing customers

• Collect and digest user needs and user feedback from customer input and perspectives and convey these back to the other departments

  
  

Qualifications for the ideal candidate

• Background from working in a clinical environment e.g. as radiographer/radiology technician.

• Have at least 3-4 years experience from similar commercial or customer success positions

• Experience in managing multiple stakeholders

• Experience in planning and executing customer-facing projects

• Experience with implementation of new technologies in a hospital setting

• B.Sc., or M.Sc. in related field e.g. radiology technician, medicine or engineering

• Good communication skills verbally and written 

• Comfortable communicating in both English and Danish or other Scandinavian languages.

• Experience working with hospital IT (e.g. PACS and DICOM) is a plus

About Radiobotics

Radiobotics is an award-winning Danish health tech startup, developing algorithms for radiology and orthopedics, aiding medical professionals in interpreting musculoskeletal x-rays with a focus to improve efficiency and diagnostic quality.

Radiobotics aims to be a global leader within its focus area: creating software for musculoskeletal analysis of x-rays, creating tangible value for hospitals, physicians, and patients.

We put effort into creating a great working environment at our office and invest in getting your food and drinks needs covered with the best tea and coffee (espresso or filter), great snacks, a delicious catered lunch, and Friday breakfasts with bread and pastries from the best bakeries in Copenhagen!