Customer Success & Project Manager

Salary Competitive

Kodiak Hub provides a dynamic, agile and fast-paced work environment. Our team is international, energetic and tight-knit; the ability to work well in teams and to contribute with high energy and engagement is highly appreciated and so is having a good sense of humor. In addition, we want our new team member to be both extremely operational, but at the same time have the business acumen to understand what it takes to be strategic and managerial to realize our customers - and Kodiak Hub's - vision and goals.

 

We are looking for a Goal Oriented Project Manager, Savvy Business Consultant, Coach and Product Lover – our Customer Account Managers are the “I-got-this” individuals that serve as pillars of our success as a ground-breaking tech and user-obsessed company. Now we need to expand the team with individuals fully dedicated to engaging our customers enabling them to become even more successful than they already are.


As a Customer Success & Account Manager, you will be responsible for successfully onboarding new customers, and managing a number of customer accounts to ensure positive net-retention based on the ongoing and growing success of our customers. We are obsessed with the insights of our users which requires you to possess a strong interest in business challenges based on customer empathy, a user-first mindset, and a passion for building value in organizations. You also need to be genuinely curious about how tech can be used to enhance our customers’ intelligence, how to enable our customers to become truly successful and know what it takes for Kodiak Hub to scale. 

  

Candidates Requirements & Attributes: 

  • Proven experience of Project Management in a B2B context.

  • Ability to work closely with a tech team, and serve as the bridge between  customers and users need and our product road-map.

  • Ability to collaborate closely with a Marketing and Sales team to leverage the customer-base as sales potential. 

  • An ambitious - and kind - relationship builder. 

  • 2+ years of professional experience within any or several of the following; Project Management, B2B Consultancy, Account Management and/or Customer Success or alike positions. 

  • Fluency in professional English plus at least one more language.

  • University Degree of a Bachelor’s level. 

  • Experience working with Large to Enterprise Customers is not required but appreciated. 

  • Domain knowledge of supply chain, procurement, sourcing, quality, and/or sustainability is not required but appreciated. 

For more information or questions please contact us at info@kodiakhub.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 10 benefits

Working at
Kodiak Hub

Kodiak Hub is a cloud-based Supplier Relationship Management (SRM) platform that helps global procurement teams to source smarter and drive sustainable supplier relationships. To power sustainable global trade, creating shared & sustainable value requires catering to the needs on both sides of a trading table, creating winners among both Buyers and Suppliers. The purpose of Kodiak Hub is to enable businesses to unlock and leverage value in their value chain with the help of state-of-the-art and user-friendly technology developed for people, by people, at the intersection of great design, user experience & science.

Read more about Kodiak Hub