Linkfire’s Mid-Market customer base consists of Independent Record Labels, spread across the world. We take great pride in having loyal and long-standing customers like Ninja Tunes, Armada Music, Protocol Recordings etc…

So if any of these names and working at the intersection of Music, Marketing & Tech tickles your fancy, keep reading.

Linkfire is the global leader in smart links for the music streaming industry with 70% market share. Our partners include Warner Music Group, Apple Music, Sony Music, Universal Music Group and many others so if you're passionate about music, you'll fit right in! The music streaming industry is growing quickly with revenues estimated to triple and grow to $75B by 2030. Linkfire recently went public on Nasdaq First North Premier Growth Market in Stockholm.

We are expanding our team in Copenhagen and are looking for a full-time Customer Success Manager.

Although our HQ is in Copenhagen, for the right candidate we are open to the role being remote for candidates willing to work within Central European Standard Time.

You will join a company with roots and heart in music. We’re a team of 90+ developers, engineers, product managers, and more, drawn from every corner of the globe. The common denominator?

Music—we live and breathe the stuff.

About The Role:

As a Customer Success Manager at Linkfire, you will be at the forefront of the customer journey, working with artists and labels in the industry - enabling them to conquer digital music marketing, by understanding and reaching their audience while enabling data driven decision making. You will be responsible for owning and growing a book of business that consists primarily of independent music labels.

The Customer Success Team at Linkfire values customer-centricity and the strong desire and urgency to go above and beyond for all of our customers.

Responsibilities:

• Own a portfolio of customers, most of whom are independent record labels (200+)

• Own end-to-end customer journey from onboarding, adoption, retention, renewal and expansion

• Iterate and reiterate on the process to achieve operational excellence and enhance the customer experience with one goal: increasing MRR & decreasing churn

• Be a trusted advisor and product specialist of the Linkfire platform and its usage by Music Marketeers

• Improve our relationship and engagement with customers by engaging in a range of activities from conducting webinars, virtual and in-person meetings

• Collaborate cross-functionally with Product and aid in Product discovery and development by being the voice of the customer and championing customer needs and pains. 

• Collaborate with Marketing & Brand to create top-notch customer education content

• Find blind spots in and challenge status-quo to improve how we do Customer Success in the Mid-Market

About you:

• 2 - 3 years + experience from a SaaS startup or scale-up in Account Management, Customer Success, Partnership management or similar

• Experience from the music industry, digital marketing or MarTech

• Excellent communication skills: both written and verbal

• Excellent relationship-building skills

• A customer-centric and service-oriented personality 

• A proactive team player who constantly seeks to go above and beyond for the company and our customers

About us

We’re a passionate team of music techies on a mission to make music consumption easier for fans, labels, and artists. The music industry is transforming constantly, the market is fragmented and split across many different platforms and services.

Physical sales are going down. Legal downloads and in particular streaming are gaining momentum.

The transformation will continue and the years to come will be very interesting. We want to contribute to the transformation by bringing music and fans closer. Not inside music services, but outside where fans and artists engage. Our approach is to index digital music across music services and provide smart links that route fans directly to the music regardless of their location or which player or platform they use. It’s complex.

We make it simple.

What we offer:

• Key role in the Customer Success department, professional challenges, significant responsibilities and the opportunity to continue on building your personal career

• The opportunity to work in one of the fastest-growing music tech companies in the world

• An open, informal entrepreneurial working environment

• An awesome, international office with colleagues from 20+ different nationalities

• Flexible working hours and a healthy work-life balance

If this is you, then please send us your CV and application in English. We will review applications and interview on an ongoing basis, so don’t wait!

Music has the unique power to unite us all. It transcends cultures, languages, and borders. Every day, we help artists from around the world connect with their fans, and we’re immensely proud to count such a diverse range of creators as our users. We embrace this diversity inside our offices too. At Linkfire, we want you to find a place to belong and feel encouraged to be your authentic self. We, therefore, do not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.