Customer Experience Intern

Salary Unpaid

Tonsser is a fast-growing Tech Startup and the leading app for youth football players in Europe, empowering the next generation of football players to perform, improve and get discovered. The goal of the company is to democratise the world of football and add as much transparency to an otherwise closed off system.


In the Product internship you will become part of the biggest team in the company, with areas ranging from Product Management, Design, User Research, Customer Experience and Product Marketing. You will be connected with every single of those areas in some capacity during the internship and get the chance to work on several individual projects.


The internship will yield you with invaluable experience in terms of how a product is analysed, visualised and developed. This way we ensure that you get to be part of the entire process; from the work you do with our users through support, to the analysing and research of our users with the User Research team, and the conceptualisation of solutions with our product managers and designers. Additionally you’ll get to experience a fast-growing company from the inside.


Your week will have a schedule of tasks, which is a guideline for you to use, but is also subject to change depending on the seasonality. In all cases, our support will take priority during the season kick-offs. And during the season we’ll have performance achievements (Team of the Week, Player Rankings, Team of the Season) to verify and publish.


Weekly Schedule (09:00 - 17:00)

Monday: Support, User Research, Individual Project

Tuesday: Support, Team of the Week, Individual Project

Wednesday: Support, Rankings, Individual Project

Thursday: Support, Individual Project

Friday: Support, User Research, Individual Project, Friday Beers


Your colleagues say you are:

  • Ambitious

  • Curious by nature

  • A people person

  • Entrepreneurial

  • Data-driven

  • Reliable beyond compare


Your mother says you are:

  • Competitive, but kind

  • Dedicated, and sees things through

  • High performer, but always humble


You can say "yes" to the following:

  • Fluency in written and verbal English is critical for day to day communication

  • Understands the culture of ONE of the following: French, Danish, Swedish, Norwegian, German, Swiss, Austrian or Portuguese youth

  • You are able to work approx. 40 hours a week

  • Ability to speak at least ONE of the following languages, is a major plus: French, German, Portuguese


You're looking to gain:

  • Career experience

  • Personal development of both hard and soft skills

  • LinkedIn recommendations, and workshops on how to improve your professional profile

  • The chance to attend talks, Meet Ups

  • Experience with top tier marketing and engagement tools (eg. Intercom)

  • Client-facing experience on both B2B and B2C levels (players, coaches, and clubs)

For more information or questions please contact us at lena@tonsser.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

See all 16 benefits

Working at
Tonsser

We’re building a vertical social network to unite the 265 million active football players world-wide putting them in control of their own football identity. Players use Tonsser to scout their opponents before an important game, analyse their performances and save personal achievements season by season.More than 850.000 youth players across Europe already use Tonsser to unlock their potential.

Read more about Tonsser

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