Bower's vision

Bower’s vision is to make recycling a rewarding no-brainer and create a world free from trash. We’re aiming to become the first impact tech unicorn in Sweden, helping +1B consumers make sustainable choices by rewarding them for doing the right thing.

We’re a bold and visionary, yet down-to-earth and heart-centered, tech company based in Stockholm and we’re now looking for our first Relationship Manager (RM) to join our team.  

About the role

As a Relationship Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers.  You’ll be responsible for closing contracts on a global, as well as local, level with Enterprise, Mid-market and SMB companies – and to your help, you’ll have the entire sales and product team. Our addressable market is worldwide. Since our launch in 2019, we’ve grown close to 300 thousand users with customers in five countries (Sweden, Norway, Denmark, Finland, United States) with several more market entries to come. We aspire to scale our business in a smart, data-driven and fast-paced way.  

You will work with inbound inquiries, as well as engage prospects with data-driven outbound activities, through proven sales methods, tactics and processes applied by LinkedIn and Mentimeter. 

We’re looking for a colleague with high energy, an entrepreneurial spirit, and the ability to work closely with our marketing and product colleagues, with a strong focus on creating business opportunities to generate customer value and revenues. We’re looking for a strong performer with the fundamental understanding that we win together as a team. 

Bower is a service that is loved in Sweden and our growth has been almost 100% organic. We are growing at a rapid rate and you will be a driving force to accelerate our growth even further. 

We believe that a brilliant person with the right ambition can really leverage their time at Bower. We are growing fast, and with us, so will you. Most importantly, we are looking for a candidate who is eager to develop Bower as a company to a world-leading position. You will be one of the leading individuals making this happen.   

Responsibilities for the role:

• Full commercial ownership of our current enterprise customers 

• Build long-term, strategic relationships with customers all over the world 

• Drive revenue growth by building a strong pipeline, while serving as a trusted adviser to our customers 

• Manage a continuous pipeline for new expansion and up-sell opportunities 

• Ownership of renewals of ongoing agreements in order to prevent churn 

• Ability to assess business opportunities and use data in order to support decision-making towards customers 

• Develop a strategy for best-in-class scalable customer expansion and customer success

• Collaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basis 

• Work closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs 

Responsibilities not included in the role: 

• Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well) 

• Closing new customer contracts (Account Executives does that) 

• Day-to-day support (We have minimal support, and a support specialist is responsible for this) 

Resources we have to support you: 

• Marketing and Sales team to support in analysis and tactics 

• Sales Development Representatives to support in lead qualification 

• Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Hubspot)

Skills & requirements – must haves for the role: 

• Experience of 1-2+ years to lead and grow a customer portfolio (preferable internationally)

• Ability to assess business opportunities and use data to make informed decisions and persuade others 

• Passion for building long-term relationships as well as driving commercial initiatives with customers 

• Knowledge of software contract terms and conditions with the ability to create fair transactions 

• Strong negotiation, pipeline and forecasting skills 

• Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors 

• You are required to have professional level English - we sell to five countries today with more countries to come

• Excellent communication skills

• Experience of working with a CRM platform