Customer Success Intern

Salary Unpaid

Join a Silicon-Valley backed scale-up in the heart of Aarhus for your internship in 2022!

WasteHero is a Danish tech scale-up working to solve the problem of inefficient waste collection through smart software and hardware technologies. We’re focused on helping local authorities and organizations save on resources by implementing data-driven waste collection. And that’s just the tip of the iceberg.

Join our commercial organisation in Customer Success where you’ll be handed responsibility, freedom and the opportunity to influence processes and strategy from Day 1. 

WasteHero is a mix of strong commercial and technical-minded people, all working towards the common goal of providing sustainable waste management to every corner of the world.


About the Role

As a Customer Success Intern at WasteHero, you’ll be an important part of the post-sales process, helping our customers to onboard smoothly and successfully to our software to maximise the potential for scaling-up projects. You'll work closely with our CSM and wider commercial team.


Responsibilities

  • Maintain and adapt processes to ensure that new customers are onboarded successfully, receive value quickly and get a great first experience with WasteHero

  • Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner

  • Serve as the customer’s voice and provide continuous feedback to your colleagues in product development and sales in order to respond to current and emerging needs

  • Work closely with the product and UI/UX team to develop improvements for our suite of products

  • Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively

  • Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes

  • Develop processes and relationships that increase the retention and loyalty of our customers to ultimately increase renewal rates

  • Monitor health scores, satisfaction levels, and customer engagement

  • Maintain and update data in customer success management software


Requirements

  • Versatility, initiative and willingness to take on a challenge are a must

  • Be intuitive around digital tools

  • Excellent communication and people skills

  • Passionate about sustainable technologies

  • Currently enrolled in a relevant Bachelor or Master Degree

  • Fluent in English - written and spoken


About You

  • A person who does not take themselves too seriously and adapts to office culture

  • Open-minded and always pushing towards innovative ideas

  • Can work in a spontaneous and dynamic atmosphere where they are commonly faced with split-second decisions


What you need to know

The internship is unpaid and full-time to fit with your University’s requirements. The internship runs for five to six months, depending on your needs. We are always interested in hiring interns afterward, either as student workers or full-time employees, so there are plenty of opportunities for work after the internship, based on performance.

Start date: between January - February 2022

Duration: between five to six months


Why Apply

  • When you intern at WasteHero, you’re not just an intern, you’re an important part of our team. You’ll be handed responsibility and freedom for your tasks, but your work mates will always be here to support your development when you need a helping hand.

  • Become part of a company that is working towards solving important global challenges through technology. SDG #11 is our focus.

  • Plenty of room for growth and initiative.

  • A fast-paced, collaborative start-up environment.

  • The WasteHero team is from all over. Denmark, Australia, Spain, England, India, Hungary, Taiwan, Italy - we’re a mixed bag! And we like it that way. We welcome Danes and Internationals alike, so you’ll always feel at home at WasteHero.


Benefits

  • Now that the world is opening up again, the WasteHero team is heading out to exhibitions around the world. So what’s your preference… window or aisle seat?

  • A rooftop with great views when it’s sunny, and cozy (erm, read competitive) table tennis tournaments when it’s rainy. Win, win.

  • Our office is nestled in the heart of Aarhus, between Dokk1 and Street Food.

  • Free coffee/snacks.

  • Social outings with the team.

  • Transport costs are covered by WasteHero.


How to Apply & Next Steps

Kindly send your CV (including motivational letter) and LinkedIn Profile via The Hub. We look forward to hearing from you!

We’ll be reviewing applications on an ongoing basis. If we think you sound like a good fit, you can expect an invitation for an interview and a short task as the next steps in the recruitment process.

If you have any questions about the position or are wondering whether you’re a good fit, feel free to send an email or give us a call with any questions.

For more information or questions please contact us at dweir@wastehero.io or phone number 52220994

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Skill development
Skill development

We want to take you from good to great.

See all 9 benefits

Working at
WasteHero

90% of the world’s waste is collected at the wrong time. At WasteHero, we help cities and businesses reduce their CO2 emissions and collection costs by as much as 50% by monitoring the fill level in containers in real-time so we can dispatch collections at just the right time. We are a fast-growing and ambitious scale-up with a solution touching customers in 50+ countries and are backed by Silicon Valley investors. We are determined to be a world-leading provider of the most sustainable and cost-efficient solution for modern waste management software 🚀 Are you ready to join our mission to redefine the category for modern-day waste management software to save the world? 🍀

Read more about WasteHero

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