Customer Success & Support Hero

Salary Competitive

Dear rulebreakers, rebels with a cause, and high school hackers, we're a digital formula one car chasing pole position surrounded by an excellent team. So see yourself set your footprint and join our team as we bridge significant gaps in the gig economy.

It's one of the biggest buzzwords in B2B, but unlike other fleeting terminology, "Customer Success" isn't going anywhere. Instead, it's becoming one of the most important factors across all types of business—the difference between a company going broke and achieving mega-growth.


Your tasks and major epics will be:

  • Conduct and connect real-time visibility into our users' "health," which is represented by a combination of both usage data, i.e., from interviews, Intercom, and ofc. Contextual inputs.

  • Company-wide adoption of outcomes-based metrics and processes that push Shouter forward each day, shout by shout.

  • Answer calls, text messages and solve pain problems for users and customers with a "Human Stamp" methodology.

  • Basic Customer Support and Succes



For more information or questions please contact us at simon@shouter.dk or phone number 53610897

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Skill development
Skill development

We want to take you from good to great.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

See all 15 benefits

Working at
Shouter

Shouter is about skill, safety and the victory of getting stuff done. @Shouter we are building a one-stop-shop for home services help. We are a community marketplace for people to list, discover and book tasks and or each other for cool projects. Need help setting up your wi-fi router, mounting a TV, or assembling your new IKEA furniture? We've got your back. So dear rulebreakers, rebels with a cause, and highschool hackers, we're a digital formula one car chasing pole position surrounded by a great team. Join us, kick in the door and see yourself set footprint, as we bridge great gaps in the gig economy. Our mission lies in empowering people to realize the awesome and full value of their skills. We create jobs and help people get more done, currently in Aarhus and Copenhagen. We've embarked on a people-first journey and seek to build a fantastic culture with you aboard.

Read more about Shouter

company gallery image

Similar jobs

Customer Service Representative
Nakedcph.com Avedøre Holme Full-time
Customer Service Agent - Swedish speaking
TimeLog Copenhagen Full-time
Customer Service Agent - Danish speaking
TimeLog Copenhagen Full-time
Product Implementation Specialist
Cookie Information Copenhagen Full-time
Customer support specialist
Cookie Information Copenhagen Full-time