Customer Success & Support Hero

Salary Competitive

Dear rulebreakers, rebels with a cause, and high school hackers, we're a digital formula one car chasing pole position surrounded by an excellent team. So see yourself set your footprint and join our team as we bridge significant gaps in the gig economy.

It's one of the biggest buzzwords in B2B, but unlike other fleeting terminology, "Customer Success" isn't going anywhere. Instead, it's becoming one of the most important factors across all types of business—the difference between a company going broke and achieving mega-growth.


Your tasks and major epics will be:

  • Conduct and connect real-time visibility into our users' "health," which is represented by a combination of both usage data, i.e., from interviews, Intercom, and ofc. Contextual inputs.

  • Company-wide adoption of outcomes-based metrics and processes that push Shouter forward each day, shout by shout.

  • Answer calls, text messages and solve pain problems for users and customers with a "Human Stamp" methodology.

  • Basic Customer Support and Succes



For more information or questions please contact us at simon@shouter.dk or phone number 53610897

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Skill development
Skill development

We want to take you from good to great.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

See all 15 benefits

Working at
Shouter

Join us in building the world’s best place to find, buy and sell services! Shouter is a marketplace superstore for local services. We let you list, discover, and book lifestyle help on-demand, powering you with a match in mere seconds. Need help at work, setting up lamps, hiring a photographer, or assembling furniture? We've got your back! Life takes work. We're on a mission to ease the way of living for millions of consumers by making more of it happen — changing how work gets done, joyfully, shout by shout. With a vision to be the world's best way to find, buy, and sell services, we aim to ignite opportunity for everyone.

Read more about Shouter

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