Customer Experience Assistant (Japanese-speaking)

Salary Competitive

Nordgreen is a fast-growing watch company that blends Scandinavian minimalism with the fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!

As our newest addition to the team, we are looking for an empathic, kind, and structured Assistant who is able to provide outstanding customer experiences, loves interacting with humans, and is a great problem solver. You'll be working closely with the Head of Customer Experience and Customer Experience Manager that will guide and support you along the way. Customer experience is one of the fundamental assets for Nordgreen, therefore, you must love the role :)


Job Description:

  • Handling customers' inquiries received via different platforms e.g. Zendesk, Facebook and Assisting with up-selling products through Nordgreen's live communication tool;

  • Work closely with our CX manager to enhance our operations, and work on the suggestions of how can we improve our customer journey;

  • Handling, gathering, and properly collecting product and process feedback & Manage reviews on various 3rd party platforms;

  • Constantly iterate on processes and contribute to our growth by creating new business development projects within our customer journey;

  • Provide continuous feedback/reporting in product development, logistics, and sales to respond to our customer needs;

  • Work on increasing the retention and loyalty of our customers to ultimately increase customer satisfaction.

  • Provide logistics support by fixing system-translated address and communicate with logistics partners

  • The job is estimated to be about 20-30 hours a week, and the hours are somewhat flexible based on your personal schedule, but not entirely. Ideally, you are able to and work in Japan local time (1am-9am CET) and few hours over weekends, if requested .


Requirements:

  • Confident and well-spoken in English and Japanese.

  • Strong listening, communication, and writing skills

  • Creative mindset, result oriented & driven

  • Positive “can-do” attitude and strong work ethics


Perks & Benefits:

  • You will be working closely with respective heads of various departments, Country Managers of our core markets, and the eCommerce Director who will ensure you gain the most relevant and hands-on experience in the eCommerce area.

  • Diverse international environment with over 14 nationalities!


The starting date is ASAP. The job role is not limited to students.

Nordgreen is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For more information or questions please contact us at japan.recruiting@nordgreen.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 9 benefits

Working at
Nordgreen

Nordgreen is a watch company which blends Scandinavian minimalism with fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone, while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!

Read more about Nordgreen