Customer Success Specialist (Kundeservice DK) - Fuldtid

Salary Competitive

Have you always had a knack for providing the best customer experience, and would you like to challenge and develop yourself in an e-commerce beauty company? Then we've a full-time position for you available on our team at HairLust! Get hands-on with improving our digital customer journey, become part of an exciting company and test your skills at digital customer success management, e-commerce and digital marketing for a business that's rapidly growing.

We’re looking for a proactive and service-minded person to join our rather small but extremely dedicated team of 14 young and kickass individuals from 8 different countries. Someone who wants to work hard, hands-on and determinedly to assist with our customer support as well as online marketing. Your overall task as a Customer Success Specialist is to increase customer satisfaction and customer retention.


Who are we?

We are a Danish-based beauty brand with our Head Office in the heart of Copenhagen. HairLust offers an inside out approach to healthy hair care, and combines inner and outer hair care products in a luxurious product line. We introduce the new generation of cosmeceuticals and beauty products for the picky customer. HairLust is one of the most online sought-after supplement and beauty brands in the Nordics, and we are proud of being one of the best customer reviewed health products brands in Denmark - you might want to take a sneak peak at our TrustPilot profile. With 10.000 online searches each month for HairLust, the brand has truly taken off and we have plans for you to help us even further!

 

Your Responsibilities

  • Responsible for the communication with our customers through social media, email and live-chat

  • Answer questions regarding products, orders, cancellations and general HairLust inquiries

  • Assist in the development of new initiatives to better our relationships with customers

  • Assist with our content marketing

  • Assist with our Search Engine Optimization

  • Research and planning of marketing campaigns

  • Ad hoc tasks

Apart from primary work assignments, you will be expected to help out with a broad range of tasks, which includes everything from optimization our website to execute tests, collect and analyze data and results, identify trends and insights in order to achieve great success in our e-commerce business.

 

Requirements

  • You live in Copenhagen, Denmark

  • Native Danish speaker

  • Proficient in English

  • You have a strong desire for providing a world-class customer service

  • Good experience with customer service, but ready to be challenged on everything you have learned before

  • It’s required that the right candidate has some experience in the scope of customer service. We’ll provide you with training in order for you to get up-to-date knowledge within the specific fields of digital marketing.

  • Proactive & detail oriented

For more information or questions please contact us at mariell@thehairlust.no

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 17 benefits

Working at
HairLust

HairLust is a Danish beauty brand with a particular focus on sustainable and innovative hair care and ingredient transparency - Natural hair care at its best. With a natural and holistic approach to hair care, our hair supplements, hair care products and hair accessories in combination provide the best conditions for healthier hair. Become part of a brand that has gotten extremely popular within its industry in little time and great publicity by challenging the status quo for hair care. As opposite to most of our competitors, we're young, agile, and bold. We are a Danish-based beauty brand with offices in the heart of Copenhagen with 15 fresh and dedicated team members. We introduce a new generation of cosmeceuticals and beauty products for the picky customer. Since HairLust was founded in 2017, the business has grown each quarter, won multiple beauty awards, expanded into 10 local markets, developed 40 products, had more than 100.000 customers and the list goes on. Today, we have 10.000-15.000 monthly orders and more than 500.000 monthly unique visitors. We're on an exciting journey and we always look for new talents!

Read more about HairLust

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