Have you always had a knack for providing the best customer experience, and would you like to challenge and develop yourself in an e-commerce beauty company? Then we've a full-time position for you available on our team at HairLust! Get hands-on with improving our digital customer journey, become part of an exciting company and test your skills at digital customer success management, e-commerce and digital marketing for a business that's rapidly growing.
We’re looking for a proactive and service-minded person to join our rather small but extremely dedicated team of 14 young and kickass individuals from 8 different countries. Someone who wants to work hard, hands-on and determinedly to assist with our customer support as well as online marketing. Your overall task as a Customer Success Specialist is to increase customer satisfaction and customer retention.
Who are we?
We are a Danish-based beauty brand with our Head Office in the heart of Copenhagen. HairLust offers an inside out approach to healthy hair care, and combines inner and outer hair care products in a luxurious product line. We introduce the new generation of cosmeceuticals and beauty products for the picky customer. HairLust is one of the most online sought-after supplement and beauty brands in the Nordics, and we are proud of being one of the best customer reviewed health products brands in Denmark - you might want to take a sneak peak at our TrustPilot profile. With 10.000 online searches each month for HairLust, the brand has truly taken off and we have plans for you to help us even further!
Responsible for the communication with our customers through social media, email and live-chat
Answer questions regarding products, orders, cancellations and general HairLust inquiries
Assist in the development of new initiatives to better our relationships with customers
Assist with our content marketing
Assist with our Search Engine Optimization
Research and planning of marketing campaigns
Ad hoc tasks
Apart from primary work assignments, you will be expected to help out with a broad range of tasks, which includes everything from optimization our website to execute tests, collect and analyze data and results, identify trends and insights in order to achieve great success in our e-commerce business.
You live in Copenhagen, Denmark
Native Danish speaker
Proficient in English
You have a strong desire for providing a world-class customer service
Good experience with customer service, but ready to be challenged on everything you have learned before
It’s required that the right candidate has some experience in the scope of customer service. We’ll provide you with training in order for you to get up-to-date knowledge within the specific fields of digital marketing.
Proactive & detail oriented
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.