Customer Success Intern

Salary Unpaid

Are you ready to be part of WasteHero and help us to conquer the world? You will be part of an organization that is on a mission to redefine the modern-day waste management industry. Become part of a group of talented and like-minded people. We are on a mission to create a greener and cleaner future with smart waste collection worldwide!🍃🚀


You will be part of our Aarhus office (able to work onsite) and work closely with our sales team. We recruit interns who we believe have the required abilities and ambition to get either a permanent or part-time position afterward. During your internship, you will be trusted with a lot of responsibility, and have control over your own projects.


The start date is flexible and can be arranged to fall on the 1st of September. Interviews will be conducted throughout the entire recruitment process. The internships are normally 4-6 months and end up with a student worker job, however, we are flexible to find a solution that is fitting for both parties.

 

Description & Responsibilities

As a Customer Success Intern at WasteHero, your responsibilities will include:

  • Maintain and adapt processes to ensure that new customers are onboarded successfully, receive value quickly and get a great first experience with WasteHero.

  • Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner.

  • Serve as the customer’s voice and provide continuous feedback to your colleagues in product development and sales in order to respond to current and emerging needs.

  • Work closely with the product and UI/UX team to develop improvements for our suite of products.

  • Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively.

  • Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes.

  • Develop processes and relationships that increase the retention and loyalty of our customers to ultimately increase renewal rates.

  • Monitor health scores, satisfaction levels, and customer engagement.

  • Maintain and update data in customer success management software. 


Versatility, initiative and willingness to take on a challenge are a must. One day you could be onboarding a new customer, the next you could be creating mockups for our product team based on customer feedback. 


About You

Fluent in English (Fluency in Danish is a bonus)

  • Thrives in a social role and gains energy from talking to our customers

  • Brings a self-starter attitude to work every day and isn’t afraid to take initiative

  • Has exceptional communication skills and is collaborative between departments

  • Enjoys versatility in their daily tasks and is willing to help drive changes throughout the company

  • Is highly organized and detail-oriented


 About The Team

We are passionate product builders. We love to create high-quality software platforms that cities and companies can use to avoid wasting resources, overflowing bins, and emptying bins that are only half-full. 

At WasteHero, we believe that technology has the power to make waste collection efficient and sustainable. Our mission is to empower our customers to become greener, cleaner, and smarter. The company encompasses a highly diverse team (10+ nationalities) of 25 bright and friendly people working together in cross-functional teams ranging from sensor, cloud, sales, and growth!

 

Why apply 🤘

We are a fast-growing and ambitious scale-up with a solution touching customers in 40+ countries back by Silicon Valley investors. We are determined to be a world-leading provider of the most sustainable and cost-efficient solution for modern waste management software 🚀 We are searching for talents who are looking to get valuable experience within sales and business development, who are willing to go the extra mile to learn and be part of a great team! The internship at WasteHero will allow you to gain and improve your skills, which are intended to end with a full-time position or a student job.

 

Benefits

  • You thrive in a relaxed but ambitious environment

  • You enjoy being trusted to deliver, without micromanagement and like influencing what you do

  • Being a part of a multinational and social team of dedicated colleagues sounds appealing to you

  • Work in a great office space at a nice location in the heart of Aarhus


What you need to know

The internship position is unpaid.

We aim to have the position filled by 1 of September 2021. Interviews will be conducted in an ongoing manner throughout the recruitment process.


How to apply

Do you fulfil the requirements and can see yourself thriving within a fast-paced company? Does WasteHero sounds intriguing to you, and does it match the description for your autumn internship? if so, we would love to hear from you! Send your CV and motivational letter via The Hub.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Skill development
Skill development

We want to take you from good to great.

See all 9 benefits

Working at
WasteHero

90% of the world’s waste is collected at the wrong time. At WasteHero, we help cities and businesses reduce their CO2 emissions and collection costs by as much as 50% by monitoring the fill level in containers in real-time so we can dispatch collections at just the right time. We are a fast-growing and ambitious scale-up with a solution touching customers in 50+ countries and are backed by Silicon Valley investors. We are determined to be a world-leading provider of the most sustainable and cost-efficient solution for modern waste management software 🚀 Are you ready to join our mission to redefine the category for modern-day waste management software to save the world? 🍀

Read more about WasteHero

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