What we are looking for

We’re looking for a Campaign Operations Manager to join our team in Berlin or Helsinki. As Campaign Operations Manager, you will be responsible for ensuring that content creators have a great experience when working with Matchmade.

You will get to interact with hundreds of different kinds of content creators from around the globe. You will be helping them succeed with sponsorship deals they do through Matchmade, while identifying ways to improve our product and offering to them. You will also have the possibility to support our creator outreach, i.e. acquiring new creators to join our campaigns.

Problems you’ll be solving 

• How can we ensure the best possible user experience for content creators working with Matchmade?

• How can we improve our campaign instructions so that they are easy to understand?

• How can we multiply the amount of deals and creators we support, without multiplying the workload?

  
  

Day-to-day responsibilities 

• Helping creators with campaign-related questions

• Reviewing their content and giving them feedback on it

• Building and improving campaign briefs for creators

• Helping creators succeed with deals and making it more difficult for them to fail

• Identifying common bottlenecks that we can eliminate through better tooling, process or automation

Requirements

• You are a very organized personality and enjoy helping others

• You are passionate about the growing creator economy

• You’re a team player who enjoys succeeding with others and learning together

• You are able to work with and build spreadsheets 

• You have some previous experience in customer service

• You are fluent in English (especially written)

• You have an eye for process improvements

What we offer

• We are in the ideal stage when to join a startup. On one hand, we have the product up and running, paying customers and top-notch investors, so our focus is on growth and scale as opposed to just surviving. On the other hand, it's still early days for us. We're a small team of 20 people, so by joining now, you will have a significant impact on the future of Matchmade and great possibilities for growing along the company.

• Attractive conditions: Competitive compensation package, a permanent contract, stock options and flexible, family-friendly working hours.

• Remote-friendly: We are a digital company. Our work happens online, so you’re free to work wherever you prefer in Germany or Finland! Online meetings and regular team events will make you feel part of the team in no time, and our offices are open to you as well if you prefer to work on location.

• An open-minded and respectful team: You are part of an international and cross-functional team. We value opportunities to grow as a team by learning and developing new skills together. 

• Extra perks: Depending on your location, we offer several other benefits such as commuting benefits and sport membership.

About Matchmade

At Matchmade, we're building a new kind of marketplace that connects social media creators with advertisers and brands. It's a $10B industry, growing rapidly and ripe for disruption with data and automation.

Using sophisticated data analysis, we match products with relevant creators based on their audience. Steering away from hand-picking talent, we’re pioneering an automated model that selects creators in high volumes.

We encourage advertisers to let creators have control over how they integrate sponsored content. Through this we aim to empower creators, giving them more opportunities to integrate authentic sponsorships and make an income from what they love doing.

Come as you are

Matchmade is an Equal Opportunity Employer. We believe that diversity and inclusion are important to our company's success. We are committed to building teams that represent a variety of backgrounds, perspectives and skills. We welcome applications from everyone, regardless of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, or any other basis covered by appropriate law.