We are looking for Content Specialist(s) to join and build the next phase of growth at Logmore! Logmore is a team of +40 international team members, committed to serving 400 logistics, pharma, food, and other customers globally. Through our pioneering cloud-based monitoring technology we at Logmore are on a mission for transparent supply chains - and ensuring product safety and minimizing waste on a global scale. During the Covid-19 pandemic Logmore has secured, through its technology solution, the delivery of over 10 million vaccine doses to date.
As the Content Specialist working in our Customer Education team you will play a key role in creating educational paths and materials for our customers – including Help Center articles, tutorial videos, and compact visual guides. You love to produce educational text, visual guides and videos – or all of them!
In this role you will become a Logmore product expert learning the ins and outs of using our hardware product: data loggers (we call them "Logmore Guardians"), as well as our software: Logmore Cloud. You get to dive deep into the world of logistics, cold chain, quality assurance, product safety, condition monitoring, and Internet-of-Things. You will, for example, create guidance on how to ensure the safety and quality of critical shipments, such as vaccines.
The mission of Customer Education is to provide easy-to-use, scalable learning experiences, from onboarding to continuous customer care, and to ensure customers maximise the benefits provided the Logmore solution. Customer Education will be at the core of creating a remarkable customer experience! Customer Education function enables serving and guiding our customers at scale as the customer base grows.
So why Logmore? You will get to:
Work together with an international, ambitious and fun team in a friendly, bubbly atmosphere. We appreciate diversity of personalities and don't take ourselves too seriously!
Operate in a meaningful industry - Logmore wants to improve global logistics, make the world smarter, reduce the amount of waste, and build transparent supply chains
Take part in the way Customer Education function is built as well as grow with the company
Enjoy a central Helsinki office location (if located in Helsinki), regular team activities as covid-19 permits, good healthcare, flexible working policies and international future opportunities
In this role, you will:
Own, develop and create informative, high-quality educational materials: text, visual guides and/or videos to help customers accomplish their goals using Logmore
Design scalable customer learning paths for our customer base together with the Logmore team members
Drive product usage, customer engagement and implementation of best practices
Work together with Customer Success, Product, Marketing and Sales teams to create a world-class customer experience
Become a Logmore product expert, acquire knowledge on the logistics industry through working with industry leading companies
Proactively seek and quickly action on customer feedback to constantly improve the educational resources
Qualities we're looking for:
Minimum 3 years of experience in content production, preferably in product/technology context
Strong skills in writing, video creation and/or visual material production, and hunger to develop them further
Passion for creating informative and engaging content that produces aha moments
Experience from using common content creation tools
Excellent verbal and written English – other languages considered as plus!
Self-driven working style, enjoying working in dynamic growth company environment
Recruiting process timeline: we will start reviewing applications from early August onwards after the summer holidays.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.
Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.