Customer Support (German)

Salary Competitive

At Monta, we are developing the charging solution of the future for electric vehicles!

 

Do you enjoy helping people and do you have experience providing best-in-class customer support?

 

Do you have a sharp overview, technical understanding, and a voice that can make people smile through our support-chat?

 

The role and tasks

In the position of Customer Support, you will be a key element in our Customer Success team. Our Support team is our voice to the outside world, and it is, therefore, crucial that you want to help and meet people with profits and a smile. Users are always 100% in focus and it is important to us that they get a super experience when they contact us.

 

Your primary tasks will therefore consist of, among other things:

  • Answer chats from Monta's users every day

  • Answer good questions about our products from our wonderful users

  • Take part in expanding our knowledge base

  • If you have skills to write guides, or edit video guides, creating content to assist our daily work

 

Requirements

  • Fluency in written and spoken German and are used to answering inquiries.

  • You have experience from a similar position and in providing world-class customer service.

  • You thrive at a high pace and are motivated by the fact that we place the train tracks while we ride on them.

  • You know how a smartphone works and maybe you are already used to helping people find head and tail in theirs.

 

 A bit about you

As a person, you are good at taking on a task and following it to the door. You like having to reach out to different parts of the organization to be able to provide the best service to the users - and from experience, you know exactly what it takes for you to deliver a sublime service. 

Lastly, if you had to describe yourself, in addition to using words like nice and funny, you would also say fast learner and curious.

 

What’s in it for you?

You will make your mark on the digital charging solution of the future for electric vehicle owners.

During your work at Monta, you will get your hands on many different things, and we are constantly testing new technologies that push the limits of what you can expect as an electric motorist.

Professional sparring with brilliant colleagues and good development opportunities.

You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.

At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team.

We love diversity and everything that makes us different - that is also what makes us awesome!

Are you going to join the team?

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Equity package
Equity package

Want to be a partner? Look no further.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

See all 14 benefits

Working at
Monta

Founded in 2020, we were born out of frustration with the EV market. How is it possible to drive around in an electric car packed with cutting-edge technology, while the charging experience is limited to practically a start and stop function? This question – along with many others – kept roaming around in our digitally-driven minds and slowly a concept started to take the form: Charging your EV should be at the same – if not higher – level as driving your electricity-fueled automobile. This was the beginning of Monta! After assembling a team of senior profiles, Monta landed a million investment from the Danish state’s investment fund, the Innovation fund and a few private investors on a promise to change the entire market with tech.

Read more about Monta

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