At Monta, we are developing the charging solution of the future for electric vehicles!
Do you enjoy helping people and do you have experience providing best-in-class customer support?
Do you have a sharp overview, technical understanding, and a voice that can make people smile through our support-chat?
The role and tasks
In the position of Customer Support, you will be a key element in our Customer Success team. Our Support team is our voice to the outside world, and it is, therefore, crucial that you want to help and meet people with profits and a smile. Users are always 100% in focus and it is important to us that they get a super experience when they contact us.
Your primary tasks will therefore consist of, among other things:
Answer chats from Monta's users every day
Answer good questions about our products from our wonderful users
Take part in expanding our knowledge base
If you have skills to write guides, or edit video guides, creating content to assist our daily work
Fluency in written and spoken German and are used to answering inquiries.
You have experience from a similar position and in providing world-class customer service.
You thrive at a high pace and are motivated by the fact that we place the train tracks while we ride on them.
You know how a smartphone works and maybe you are already used to helping people find head and tail in theirs.
A bit about you
As a person, you are good at taking on a task and following it to the door. You like having to reach out to different parts of the organization to be able to provide the best service to the users - and from experience, you know exactly what it takes for you to deliver a sublime service.
Lastly, if you had to describe yourself, in addition to using words like nice and funny, you would also say fast learner and curious.
What’s in it for you?
You will make your mark on the digital charging solution of the future for electric vehicle owners.
During your work at Monta, you will get your hands on many different things, and we are constantly testing new technologies that push the limits of what you can expect as an electric motorist.
Professional sparring with brilliant colleagues and good development opportunities.
You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.
At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team.
We love diversity and everything that makes us different - that is also what makes us awesome!
Are you going to join the team?
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Want to be a partner? Look no further.
Kids are the future, go spend time with them.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.
Your local office is your anchor point, thus, we placed it centrally at your convenience.