Junior Customer Success Manager

Salary Competitive

PART-TIME ROLE (3 DAYS/WEEK)

with the chance of turning into a full-time role

 

WHAT WE'RE LOOKING FOR

We are hiring a Customer Success manager who’s smart, curious, compassionate and ready to assist our clients with onboarding and smooth experience! We care deeply about building strong, long-term relationships with our customers, so we’re looking for candidates who can balance the need to move fast with a personal approach at the right pace for each customer. The position is part-time with a possibility to become a full-time position in late 2021. The position is remote.

Our customers are small and medium-size online fashion brands. Your role is to be their go-to person from the moment we sign them and for the rest of their time with our company.

RESPONSIBILITIES

  • Onboarding of new customers and assisting our integration team with integrations. Essentially, you will be a bridge between our tech team and customer's business and tech teams to ensure that the integration goes as smooth and as fast as possible.

  • Communicating with customers on a regular basis to update them on new product features, case studies, identify their needs etc.

  • Having regular check-in calls and conversations.

  • Updating customers with monthly performance reports and evaluate their satisfaction.

  • Building long-term and trusted relationships with our customers and ensure high satisfaction, low churn and ever increasing CLV.

  • Handling customer complaints and passing it to our product and tech teams, following up in a timely manner to ensure resolutions.

  • Representing our company and values

You will work directly with our Senior Customer success manager, integration team and COO. Though this job starts out as a part-time position, there will be an opportunity to transition into a full-time position.

QUALIFICATIONS

  • 1-2 years of experience in similar positions – especially within SaaS B2B tech industries and dealing with customers from SMB segments. Previous experience in fashion retail or fashion e-commerce is a bonus.

  • You are a quick learner.

  • You are fluent in English and have outstanding written and verbal communication skills.

  • You are great at multi-tasking, prioritising and managing your time effectively.

  • You have experience using CRM systems (ideally, Hubspot), task management systems (JIRA), Slack.

  • Most importantly, you are great at communicating and have a high level of emotional intelligence.

 

HOW TO APPLY

Does this position sound like a good fit? Apply to us today!

For more information or questions please contact us at info@easysize.me

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Working at
Easysize

Easysize is coding the future of fashion e-commerce with the leading return prevention platform powered by artificial intelligence and big data. Founded and developed by data and fashion enthusiasts, Easysize has one critical mission: Make fashion e-commerce sustainable. Our company is not only changing a business for a single company by making them more profitable and sustainable. We are shaping the industry at large and we help educate customers to encourage responsible consumption. We are a group of tech and e-commerce enthusiast using data to improve fashion e-commerce. Our team is international and diverse. Our key team values:  - Focus on things that will have the greatest impact - Create a place, where people can learn and become a better version of themselves - Be nice to people - Use the MVP approach: collect the maximum amount of validated learning with the least effort - Keep a global mindset - Be transparent and honest  - Have an “owner” mindset  - Create a place, where people can come up with new ideas and feel comfortable bring up and discuss the ideas

Read more about Easysize

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