Customer Support Specialist (no Finnish required)

Salary €1,300 - €2,000

Rens' mission is to empower the next generation of world changers; those who break boundaries, follow their dreams and make a huge impact on generations after them. Come join us on our journey to create the first-ever #CoffeeSneaker! We're offering a Customer Support Specialist position in the Helsinki region. If you would like to be a part of history and help build Nordics' first sustainable sneaker brand, this job is for you.


What we're looking for

We are looking for a talented individual to help our customers get the best experience possible of multiple consumer-facing channels, occasional content posting, and inventory/shipping management. Basically, someone who is well organized and diligent.


What you will do:

  • Advise customers on inquiries, complaints and comments made through various channels.

  • Provide service that is fast, effective, flexible and customer-obsessed, because you are Awesome.

  • Know Rens products in detail and support customers on specific queries.

  • Handle order management, processing, and inventory management.


The ideal candidate has/is:

  • Excellent written and oral communication in English (no Finnish required)

  • A natural problem-solver with the ability to work under pressure in a fast-paced environment

  • A solution-oriented mindset and customer-oriented attitude

  • A friendly, professional, and outgoing demeanor

  • Organized and self-sufficient

  • Skilled in the use of Zendesk and/or other CRM platforms

  • Flexibility to take Weekend Shifts


It would be a plus if you also have:

  • Fluency in Finnish

  • Background in marketing/ customer communications/ business administration

  • Fluent usage of various social media platforms (Instagram, Facebook, Twitter, TikTok, Snapchat)

  • A strong willingness to learn and expand your skills


What we can offer

  • A unique and global business opportunity

  • A chance to build the Nordics' first sustainable sneaker brand and a future market leader in global sustainable fashion

  • Valuable professional experience in the intersection of International Trade, eCommerce, Fashion, and Cleantech

  • Competitive compensation

  • Opportunity to grow your career and improve personal skills

  • A beautiful and spacious storefront office in the city center of Helsinki, Finland

  • International, creative, and “super cool” co-workers

  • Endless coffee (duh!) 


NOTE!

  • Please kindly submit your application through The Hub. We do not process applications submitted through our emails.

  • We process applications as soon as we receive them. The position will be filled as soon as a suitable applicant is found.

For more information or questions please contact us at works@rensoriginal.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 12 benefits

Working at
Rens Original

At Rens, we’re building a new footwear generation made from the world’s most advanced technologies and sustainable materials. Like all of us living in the era of fast-fashion, we too are frustrated with the insane amount of waste produced by the fashion industry. We believe that by combining sustainable materials with technology and style, we can create the world’s best sneaker, without wasting precious resources from Mother Nature. Learn more about us here https://rensoriginal.com/

Read more about Rens Original

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