A little about Scope. Scope makes it easy for brands to find and manage influencers. We focus a lot on user experience, ease of use and efficiency. We have customers around the world, and are now looking for people that want to build a global company with us.
We are looking for someone that loves tech, brands and startup. Most important is that we like working together and that you want to grow Scope with us.
Your job will be to make sure our customers are super happy.
What you will do:
Manage and support Scope customers
Support customers (technical issues, bugs or any problem they might have)
Build strong relationships with customers
Communicate new features
Proactively identify potential added value (current features or upsells) in order to give greater value
Analyze customer behaviour to identify improvements
Collect and share product feedback from customers
Positive attitude and eager to help brands succeed
Good understanding of the influencer marketing space
Driven to learn
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
Mediocre humor (optional, it’s more what you can expect from us...)
Must have: EU work permit
Fluent in English and Swedish
Understanding of SaaS
Upsell and renewal experience
New but already proven product with fast growing revenue
We like to go away for a week now and then to work together in a completely new location somewhere in the world
Chance to be part of a company that could become global
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.