Customer Success Intern

Salary Unpaid

WasteHero is growing... fast. We’ve got customers all around the world who are central to our ongoing success, and we need your help to ensure we respond to their queries quickly, pass on their feedback in a structured manner, and blow their minds with amazing customer service.

You will be part of an organization which is on a mission to redefine the modern-day waste management industry. Apply and become part of a group of talented and like-minded people.

You will be part of our Aarhus office (able to work onsite) and work closely with our existing team. We recruit interns who we believe have the required abilities and ambition to get either a permanent or part-time position afterwards. During your internship, you will be trusted with a lot of responsibility, and have control over your own projects

 

Description

As a Customer Success Intern at WasteHero, your responsibilities will include:

  • Maintain and adapt processes to ensure that new customers are onboarded successfully, receive value quickly and get a great first experience with WasteHero.

  • Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner.

  • Serve as the customer’s voice and provide continuous feedback to your colleagues in product development and sales in order to respond to current and emerging needs.

  • Work closely with the product and UI/UX team to develop improvements for our suite of products.

  • Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively.

  • Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes.

  • Develop processes and relationships that increase retention and loyalty of our customers to ultimately increase renewal rates.

  • Monitor health scores, satisfaction levels, and customer engagement.

  • Maintain and update data in customer success management software. 


Versatility, initiative and willingness to take on a challenge are a must. One day you could be onboarding a new customer, the next you could be creating mockups for our product team based on customer feedback. 


Requirements:

  • Fluent in English (Fluency in Danish is a bonus)

  • Thrives in a social role and gains energy from talking to our customers

  • Brings a self-starter attitude to work every day and isn’t afraid to take initiative

  • Has exceptional communication skills and is collaborative between departments

  • Enjoys versatility in their daily tasks and is willing to help drive changes throughout the company

  • Is highly organized and detail-oriented


About WasteHero

WasteHero is on a mission to redefine the category for modern day waste management software with the use of data. 90% of the world’s waste is collected at the wrong time.


At WasteHero we help cities and businesses reduce their CO2 emissions and collection costs by as much as 50% by monitoring the fill level in the bins and containers in real-time so we can dispatch collections at just the right time. We are a fast-growing and ambitious company with a solution touching customer in 35+ countries. We’re venture backed from Silicon Valley investors. We are determined not to stop before we are the world-leading provider of the most sustainable and cost-efficient solution for modern waste management software.


About the Team

We are passionate product builders who love to create high-quality software platforms that cities and companies can use to avoid wasting resources emptying empty bins and avoid overflowing ones. 

At WasteHero, we believe that technology has the power to make waste collection more efficient and sustainable. Our mission is to empower our customers to become greener, cleaner, and smarter. The company encompasses a highly diverse team (10+ nationalities) of 30 skilled and lovely people working together in cross-functional teams ranging from sensor, cloud, sales and growth!

 

Benefits

  • You thrive in a relaxed but ambitious environment

  • You enjoy being trusted to deliver, without micromanagement and like influencing what you do

  • Being a part of a multinational and social team of dedicated colleagues sounds appealing to you

  • Work in a great office space at a nice location in the heart of Aarhus

Do you fulfil the requirements and can see yourself thriving within a fast-paced company? Does WasteHero sounds intriguing for you, and does it match the description for your autumn internship. if so, we would love to hear from you!

For more information or questions please contact us at ahinrichs@wastehero.io or phone number +4560481851

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Skill development
Skill development

We want to take you from good to great.

See all 8 benefits

Working at
WasteHero

WasteHero is building devices to monitor activity, including bin fullness, temperature and fill rates, to identify waste generation patterns. Data from bins are collected on the WasteHero’s web-based platform, which produces real-time analysis for city officials and businesses to visualize the fullness of every trash bin simultaneously and deploy haulers only when needed. WasteHero Fleet Management and Intelligent Routing harness AI and machine learning to present reports containing actionable insights that help waste management officials identify areas in need and track the efficiency of improvements over time. The insights can help mitigate container overflow, reduce the number of overall collections, guide bin placement and optimize operational efficiency.

Read more about WasteHero

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