The Hub | Customer Success Manager | Valohai MLOps platform

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Customer Success Manager

Valohai MLOps platform Helsinki Full-time

Salary Competitive

Are you someone who enjoys working in a customer-facing role, doesn’t mind a casual Excel jam session, and likes to tinker with code?

✨🦈 As a Customer Success Manager, you'll:

Develop success plans and lead meetings to show customers where they currently stand. Define clear success goals together with them.
Be the first point of contact for technical support for new users.
Create product ‘how to’ and best practice materials, such as blog posts, presentations, samples, or FAQs.
Be the voice of the customer internally at Valohai.

🎯 You have most, if not all, of these skills:

Don't worry if you don't meet all the requirements. We're looking for a team member who has some experience in the below areas and has the right attitude and interest to learn more.

Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
We want every team member to have some level of technical knowledge, helping them understand our platform beyond the PowerPoint deck.
- You have a fundamental understanding of Docker, and like to tinker with code. You don’t need to be a developer, but knowing how to send API requests and parse JSON is a big plus.
Fluent verbal and written communication and presentation skills in English. Other languages are a plus.

Note: Our CSM team is currently based in GMT+2 and our customers span across Europe, the US, and Asia.

🗓 What to expect from the interview process?

We try to make the process as fair and straightforward as possible.

Apply to this position.
The first interview will be with our CSM team members to answer any questions you might have about the CSM role in Valohai — and to help us understand how do you see the CSM role and what kind of technical experience you have.
- After completing the first interview round, we’ll choose 3–5 candidates to continue the interview process with.
In the second interview, you'll meet with possible future colleagues, who'll come from different teams in Valohai. This interview will give you a better understanding of the teams at Valohai, see how you'd fit the company, and learn about how the CSM's work with other teams at Valohai.
The last interview round will be to discuss your expectations in detail and go through any open questions from either side.

Perks and benefits

This job comes with several perks and benefits

Equity package

Free coffee / tea

Remote work allowed

Near public transit

Paid holiday

Free office snacks

See all 15 benefits

Working at
Valohai MLOps platform

See company profile

We know machine learning will change the world, but to do so, the people building that future need the right tools and methods to do so. That's why we are here – with Valohai's MLOps platform created for ML Pioneers, we give our customers everything they've been missing in one platform that just makes sense. We build the backbone of the AI-powered future. Valohai is a rapidly growing startup that specialises in machine learning and artificial intelligence, committed to providing cutting-edge technology solutions to businesses looking to leverage data in a meaningful way. We have made it easy for ML teams to collaborate on everything from models to metrics, allowing them to build faster and deliver stronger products to the world, pushing the boundaries of what anyone out there ever dreamed they could do with ML. With Valohai, they can now run thousands of experiments at the click of a button – creating models they trust. All while using the tools they love to build things to last. With Valohai, you will work with companies across industries, from medical imaging to biomedical engineering and geospatial intelligence to automotive. Our customers are working with game-changing projects that are yet far from the eyes of the public, redefining what is possible to achieve with machine learning. Companies like Boston Scientific, ICEYE, JFrog, Yousician, Path Robotics, Syngenta, Preligens, and many others trust Valohai. We've been working since 2016 with a team whose background comes from engineering and building core infrastructure. Our team members come from organisations like Leap Motion, Unity, Quest Analytics, Uber, Microsoft, DataRobot, and AppDynamics. At Valohai, we take our work seriously, but we don't take ourselves too seriously. We pride ourselves on having a culture that’s radically open and fun. We like to think our sense of humor is as good as our technology solutions. We work hard to ensure everyone has the full freedom to express themselves and their thoughts. Productivity isn’t dead serious. We stand out by not being afraid to make people smile while making their lives easier. We encourage you to bring your pinch of quirky to the mix. Our mission is to free machine learning teams from repetitive, mundane tasks. We allow data scientists to concentrate on building models and benefiting humankind with their discoveries. We believe in open standards, technology-agnostic development models, teamwork, and fairness. Hopefully, you do too! If yes, you might be just the person we are looking to strengthen our team and join Valohai!