Customer Success Manager

Salary Competitive

Are you someone who enjoys working in a customer-facing role, doesn’t mind a casual Excel jam session, and likes to tinker with code?

✨🦈 As a Customer Success Manager, you'll:

  • Develop success plans and lead meetings to show customers where they currently stand. Define clear success goals together with them.

  • Be the first point of contact for technical support for new users.

  • Create product ‘how to’ and best practice materials, such as blog posts, presentations, samples, or FAQs.

  • Be the voice of the customer internally at Valohai.

🎯 You have most, if not all, of these skills:

Don't worry if you don't meet all the requirements. We're looking for a team member who has some experience in the below areas and has the right attitude and interest to learn more.

  • Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.

  • Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.

  • We want every team member to have some level of technical knowledge, helping them understand our platform beyond the PowerPoint deck.

    • You have a fundamental understanding of Docker, and like to tinker with code. You don’t need to be a developer, but knowing how to send API requests and parse JSON is a big plus.

  • Fluent verbal and written communication and presentation skills in English. Other languages are a plus.

Note: Our CSM team is currently based in GMT+2 and our customers span across Europe, the US, and Asia.

🗓 What to expect from the interview process?

We try to make the process as fair and straightforward as possible.

  1. Apply to this position.

  2. The first interview will be with our CSM team members to answer any questions you might have about the CSM role in Valohai — and to help us understand how do you see the CSM role and what kind of technical experience you have.

    • After completing the first interview round, we’ll choose 3–5 candidates to continue the interview process with.

  3. In the second interview, you'll meet with possible future colleagues, who'll come from different teams in Valohai. This interview will give you a better understanding of the teams at Valohai, see how you'd fit the company, and learn about how the CSM's work with other teams at Valohai.

  4. The last interview round will be to discuss your expectations in detail and go through any open questions from either side.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Working at

Our mission is to free machine learning teams from repetitive, mundane tasks. We allow data scientists to concentrate on building models instead of worrying about the Ops side of things. Valohai is trusted by companies like LEGO, Konux, Levity, JFrog, Preligens, SharperShape, and many others. We pride ourselves on having a culture that’s radically open and fun. We work hard to ensure everyone has the full freedom to express themselves and their thoughts. Productivity isn’t dead serious. We stand out by not being afraid to make people smile while making their life a little easier. We encourage you to bring your pinch of quirky to the mix.

Read more about Valohai

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