Customer Success Consultant

Salary Competitive

Description

You know the importance of having transparency into software spend and usage, and you believe you can help to create a streamlined tech stack with process automation that scales. As a Customer Success Consultant you will lead customer onboarding in Oveo and maintain deep, ongoing, relationships with a wide range of organisations.

You will work with IT and Finance leaders, company executives and managers to gain a detailed understanding of how the customer’s organisation works, what success looks like to their key stakeholders, and the resources required to reach these goals.

You will manage the launch of the company’s first Oveo integration, demonstrate how leaders throughout the organisation can gain insights into SaaS spend and usage provided by the platform, and guide the company on an ongoing basis over further integrations. In doing so, you’ll play a key role in building transparency and improvement of the operational tech foundation through a data-driven approach.

  • Project managing challenging and dynamic customer implementations.

  • Mastering the inner workings of a full SaaS Management platform.

  • Responsible for optimizing Oveo product performance for customers.

  • Managing customer success efforts to ensure exceptional experiences for businesses of all sizes.

  • Building and maintain strong relationships with key customers.

  • Educating customers on best practices and providing professional level guidance.

  • Streamlining the implementation process to ensure a positive onboarding experience for the customer.

  • Leading the product input feedback process internally at Oveo to ensure constant and valuable customer input is available to the product team.

  • Onboard, mentor and train new customer success teammates.

Requirements

  • Minimum 3 years of experience in a related role (which may include product development, account management, marketing, management consulting, project management, among others) with a strong preference to customer success or engagement management within a technology organisation.

  • Experience opening up new markets in a fast paced start up environment

  • Motivated to learn and grow. This position exposes the candidate to all aspects of a successful product, from development through end-user adoption and beyond.

  • Outgoing and eager to build strong and meaningful relationships with customers and partners in a wide variety of industries.

  • Strongly interested in technology and software development.

  • Interested in entrepreneurship and comfortable with risk. Any small, early-stage startup faces big challenges and candidates should be prepared to problem-solve on the fly.

  • Experience with Intercom and salesforce.com is highly preferred.

  • Superior communication skills. Internal and external, written and oral communication are critical in this role.

  • Analytical and process oriented.

  • Ability to present and interact with C-Level teams with ease and professionalism.

  • Comfort and the ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease.

  • A desire to incorporate feedback and personally grow as a team member, leader, and a professional.

For more information or questions please contact us at maf@oveo.io or phone number +45 2990 9195

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Skill development
Skill development

We want to take you from good to great.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Pet friendly
Pet friendly

Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

See all 7 benefits

Working at
Viio Technologies APS

At Viio we improve work-lives and business outcomes by streamlining the enterprise SaaS portfolio. Streamlining customers SaaS portfolio and implementing a modern SaaS Management and procurement process will delight employees and boost execution power, while the company will benefit from an agile operational tech foundation that scales efficiently as they grow, creating sustainable competitive advantage long term. The values that guide us: The beat of the daily drum sounds different in every company and while our rhythm, rutines and rituals will change over time our core values are deeply rooted in everything we do and what we truly want to be remembered for. Winning Together - As a team internally and when collaborating with external stakeholders we always invest additional energy to make sure we create a win-win situation for everyone. To succeed, it demands authentic listening to really understanding the underlying motivations, wants and needs and a in the end willlingness to bend towards the middle. Friendly Works- We work hard and play hard and always have time for a laugh with colleagues and customers. We are on a journey together and we want to make sure we enjoy the ride, even while climbing steep mountains, removing stubborn roadblocks or are engaging in tought conversations. Persistent Curiosity - We thrive in a dynamic environment where things are moving fast and where challenging status quo is essential to stay on top. Truly listening from a center of sincere curiosity about people and the world they live in, is what drives our innovations forward. Our Heritage: Where Innovation Meets Scandinavian Excellence ‍Welcome to Viio Technologies, a leading SaaS tech company headquartered in the vibrant city of Copenhagen, Denmark. We are proud of our rich background and heritage, which has shaped us into the innovative and forward-thinking organisation we are today. ‍Scandinavian Approach to Customer Experience ‍At the heart of our company's ethos lies the Scandinavian approach to product design. Known for its minimalist elegance, attention to detail, and commitment to sustainability, this design philosophy has permeated every aspect of our work. It's about simplifying the complex, making technology accessible to all, and creating products that enhance the customer experience and quality of life. ‍A Global Vision ‍While our roots are European, our vision is global. We are not content with simply serving one continent. We aim to bring the benefits of our SaaS technology to businesses and individuals worldwide. With a global outlook, we continue to explore new horizons, connect with diverse communities, and adapt our products to meet the needs of an ever-changing world. As we look to the future, we remain committed to innovation, sustainability, and delivering exceptional solutions to our customers, wherever they may be. Join us on this exciting journey as we continue to push the boundaries of what technology can achieve, guided by our passion for making a positive impact on the world.

Read more about Viio Technologies APS

company gallery image