Customer Success Consultant

Salary Competitive

Description

You know the importance of having transparency into software spend and usage, and you believe you can help to create a streamlined tech stack with process automation that scales. As a Customer Success Consultant you will lead customer onboarding in Oveo and maintain deep, ongoing, relationships with a wide range of organisations.

You will work with IT and Finance leaders, company executives and managers to gain a detailed understanding of how the customer’s organisation works, what success looks like to their key stakeholders, and the resources required to reach these goals.

You will manage the launch of the company’s first Oveo integration, demonstrate how leaders throughout the organisation can gain insights into SaaS spend and usage provided by the platform, and guide the company on an ongoing basis over further integrations. In doing so, you’ll play a key role in building transparency and improvement of the operational tech foundation through a data-driven approach.

  • Project managing challenging and dynamic customer implementations.

  • Mastering the inner workings of a full SaaS Management platform.

  • Responsible for optimizing Oveo product performance for customers.

  • Managing customer success efforts to ensure exceptional experiences for businesses of all sizes.

  • Building and maintain strong relationships with key customers.

  • Educating customers on best practices and providing professional level guidance.

  • Streamlining the implementation process to ensure a positive onboarding experience for the customer.

  • Leading the product input feedback process internally at Oveo to ensure constant and valuable customer input is available to the product team.

  • Onboard, mentor and train new customer success teammates.

Requirements

  • Minimum 3 years of experience in a related role (which may include product development, account management, marketing, management consulting, project management, among others) with a strong preference to customer success or engagement management within a technology organisation.

  • Experience opening up new markets in a fast paced start up environment

  • Motivated to learn and grow. This position exposes the candidate to all aspects of a successful product, from development through end-user adoption and beyond.

  • Outgoing and eager to build strong and meaningful relationships with customers and partners in a wide variety of industries.

  • Strongly interested in technology and software development.

  • Interested in entrepreneurship and comfortable with risk. Any small, early-stage startup faces big challenges and candidates should be prepared to problem-solve on the fly.

  • Experience with Intercom and salesforce.com is highly preferred.

  • Superior communication skills. Internal and external, written and oral communication are critical in this role.

  • Analytical and process oriented.

  • Ability to present and interact with C-Level teams with ease and professionalism.

  • Comfort and the ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease.

  • A desire to incorporate feedback and personally grow as a team member, leader, and a professional.

For more information or questions please contact us at maf@oveo.io or phone number +45 2990 9195

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Skill development
Skill development

Work life balance
Work life balance

Paid holiday
Paid holiday

Central office
Central office

Social gatherings
Social gatherings

See all 12 benefits

Working at
Viio

At Viio, we’re on a mission to redefine how businesses plan, manage and optimize their software investments. Our product — with features such as vendor and app discovery, usage tracking, smart optimization insights, and expert negotiation services — lets companies get 360 degree visibility into all their SaaS and cloud vendors, receive intelligent recommendations for optimizing their licenses and contracts, and save up to 30% of their annual spend. Our HQ is in Copenhagen, Denmark, but we’re a diverse, passionate, hybrid team of about 30+ individuals, spread across 6 countries and 9+ nationalities. Trust and transparency guides everything we do. At Viio, you will find a transparent culture, flexible vacation, minimal hierarchy, and maximum freedom to develop and execute your ideas. Our style of collaboration is based on honesty, trust and integrity, and we always love making new friends. If you join Viio, you will join a growing tech scale-up-team with some highly experienced individuals, which will give you a unique opportunity to learn and grow. As we are growing as a company, we constantly need employees to take on more responsibility, and this is the right time to join if you want your career to grow alongside the company. boundaries of what technology can achieve, guided by our passion for making a positive impact on the world.

Read more about Viio

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