Customer Success Consultant

Salary Competitive

Description

You know the importance of having transparency into software spend and usage, and you believe you can help to create a streamlined tech stack with process automation that scales. As a Customer Success Consultant you will lead customer onboarding in Oveo and maintain deep, ongoing, relationships with a wide range of organisations.

You will work with IT and Finance leaders, company executives and managers to gain a detailed understanding of how the customer’s organisation works, what success looks like to their key stakeholders, and the resources required to reach these goals.

You will manage the launch of the company’s first Oveo integration, demonstrate how leaders throughout the organisation can gain insights into SaaS spend and usage provided by the platform, and guide the company on an ongoing basis over further integrations. In doing so, you’ll play a key role in building transparency and improvement of the operational tech foundation through a data-driven approach.

  • Project managing challenging and dynamic customer implementations.

  • Mastering the inner workings of a full SaaS Management platform.

  • Responsible for optimizing Oveo product performance for customers.

  • Managing customer success efforts to ensure exceptional experiences for businesses of all sizes.

  • Building and maintain strong relationships with key customers.

  • Educating customers on best practices and providing professional level guidance.

  • Streamlining the implementation process to ensure a positive onboarding experience for the customer.

  • Leading the product input feedback process internally at Oveo to ensure constant and valuable customer input is available to the product team.

  • Onboard, mentor and train new customer success teammates.

Requirements

  • Minimum 3 years of experience in a related role (which may include product development, account management, marketing, management consulting, project management, among others) with a strong preference to customer success or engagement management within a technology organisation.

  • Experience opening up new markets in a fast paced start up environment

  • Motivated to learn and grow. This position exposes the candidate to all aspects of a successful product, from development through end-user adoption and beyond.

  • Outgoing and eager to build strong and meaningful relationships with customers and partners in a wide variety of industries.

  • Strongly interested in technology and software development.

  • Interested in entrepreneurship and comfortable with risk. Any small, early-stage startup faces big challenges and candidates should be prepared to problem-solve on the fly.

  • Experience with Intercom and salesforce.com is highly preferred.

  • Superior communication skills. Internal and external, written and oral communication are critical in this role.

  • Analytical and process oriented.

  • Ability to present and interact with C-Level teams with ease and professionalism.

  • Comfort and the ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease.

  • A desire to incorporate feedback and personally grow as a team member, leader, and a professional.

For more information or questions please contact us at maf@oveo.io or phone number +45 2990 9195

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 16 benefits

Working at
Oveo.io

At some companies you can feel the momentum building. People are executing fast, enabled by modern software tools seamlessly integrated into a fully automated tech foundation surrounded by streamlined processes that scale. Innovation thrives at companies like that and work quickly becomes addictive. At others, it feels impossible to get things done. No one has an overview of all the software tools being used, who has data access and how does the tools work together. People lose sight of the operational process and everyone starts pulling in different directions – or stop pulling at all. We started Oveo to help companies around the world streamline their operational tech foundation and in turn boost employee innovation, productivity and engagement. We enable employees to engage with the tools they need, when they need them and help management gain full visibility into tech spend, utilisation and compliance for continued optimisation of the operational foundation.

Read more about Oveo.io

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