Sellforte is a team of 20+ exceptionally smart and talented people. We are a unique combination of data scientists (e.g. PhDs in quantum physics), ex top tier management consultants with deep understanding of customers' business and problems, and software developers who kick ass. We provide an AI SaaS solution for marketers to measure and optimize all of their marketing activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact.
We have grown extremely fast, even in 2020, and we have an ambitious plan to continue doing so. For this journey, we are looking for a talented, data-driven person who helps in delivering impact to our customers through our AI SaaS solution.
As a Customer Success Specialist, you will
Support Sellforte SaaS onboarding projects and customer success, working closely with Customer Success Manager, Sellforte data scientists, and customer’s specialists (marketing, merchandising, supply chain)
Track onboarding projects’ progress and task lists
Ensure all the data needed for successful implementation is received (e.g., all online media accounts are included)
Communicate proactively with customer’s stakeholders
Produce materials for ongoing status updates
Support determination of Sellforte SaaS tool’s impact on customer’s business
Contribute process development
Your skill set and experience
Interest in start-ups, analytics, technology, and customer success
Preferably some experience in marketing planning (e.g., media-mix planning, digital media), marketing consulting, or marketing analytics
Consistent way of working: it's easy for you to manage and control complex entities
Hands-on skills with MS PowerPoint, Excel, and preferably some online media platforms, e.g., Facebook Business Manager, Google Ads, DV360
Proactive, result-driven, and hands-on attitude towards work
BSc or MSc Degree in Industrial Engineering and Management, Systems Sciences, Information Management, Economics, Marketing, Finance or similar field
Fluency in English and Finnish, German skills appreciated
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Want to be a partner? Look no further.
Friday is something special, let's enjoy a beer together.