Customer Success Specialist

Salary Competitive
Equity To be negotiated

Sellforte is a team of 20+ exceptionally smart and talented people. We are a unique combination of data scientists (e.g. PhDs in quantum physics), ex top tier management consultants with deep understanding of customers' business and problems, and software developers who kick ass. We provide an AI SaaS solution for marketers to measure and optimize all of their marketing activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact.

We have grown extremely fast, even in 2020, and we have an ambitious plan to continue doing so. For this journey, we are looking for a talented, data-driven person who helps in delivering impact to our customers through our AI SaaS solution.

As a Customer Success Specialist, you will

  • Support Sellforte SaaS onboarding projects and customer success, working closely with Customer Success Manager, Sellforte data scientists, and customer’s specialists (marketing, merchandising, supply chain)

  • Track onboarding projects’ progress and task lists

  • Ensure all the data needed for successful implementation is received (e.g., all online media accounts are included)

  • Communicate proactively with customer’s stakeholders

  • Produce materials for ongoing status updates

  • Support determination of Sellforte SaaS tool’s impact on customer’s business

  • Contribute process development

Your skill set and experience

  • Interest in start-ups, analytics, technology, and customer success

  • Preferably some experience in marketing planning (e.g., media-mix planning, digital media), marketing consulting, or marketing analytics

  • Consistent way of working: it's easy for you to manage and control complex entities

  • Analytical mindset

  • Hands-on skills with MS PowerPoint, Excel, and preferably some online media platforms, e.g., Facebook Business Manager, Google Ads, DV360

  • Proactive, result-driven, and hands-on attitude towards work

  • BSc or MSc Degree in Industrial Engineering and Management, Systems Sciences, Information Management, Economics, Marketing, Finance or similar field

  • Fluency in English and Finnish, German skills appreciated

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

For more information or questions please contact us at tuomas@sellforte.com or phone number +358408376386

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Equity package
Equity package

Want to be a partner? Look no further.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 10 benefits

Working at
Sellforte

Sellforte is a team of 25 exceptionally smart and talented people. We are a unique combination of data scientists (e.g. PhDs in quantum physics), ex top tier management consultants with deep understanding of customers' business and problems, and software developers who kick ass. We provide an AI SaaS solution for marketers to measure and optimise all of their marketing activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact in sales and profit through our AI-driven recommendation and decisioning platform. We already serve several large marketers in the Nordics, such as Elkjøp/Gigantti, Cloetta, Kotipizza, Tokmanni, Stockmann and Musti & Mirri to name a few. We have grown rapidly, even in the last few months when governments have implemented societal restrictions, and have an ambitious plan to continue doing so. For this journey, we are looking for people like you.

Read more about Sellforte

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