An opportunity to join a successful, young company with a strong momentum. If you want to have a key, mid-fielder role in a cloud service company, this may be something for you.

 As a Customer Success Manager, you are passionate about improving the way our customers are working and building best in class products. You do this by being on top of market trends within procurement of contingent workforce, stakeholder needs as well as deep dive into specific areas and how we continuously can make more user-friendly, efficient, and valuable functionality as possible. You like structuring and optimizing the way we at Inkopio are working with our customer support and having dialogues with customers wanting to explore how to improve the way they are managing contingent workforce.

Responsibilities:

·       Consult with stakeholders to understand business drivers and translate them into functional and non-functional requirements

·       Capture, analyze, produce, and document requirements and user stories

·       Lead and identify scope, solution, and release plan and own prioritized actionable backlogs in our Jira board

·       Consult and advise on functionality, applicability, and usability of technology solutions to project requirements

·       Manage the release plans and communicate changes to stakeholders regularly

·       Work with our customers and Inkopio employees to evaluate the product roadmap to identify features for development and identify "definition of done" for each feature

While we see that the social skills and structure are vital for this position, we also expect that you have great interest in how the underlying functionality is performing and what the benefits are. You value having insight into the technical requirements of individual stories allowing for a more efficient process. At Inkopio we love automating and optimizing all aspect of the lifecycle of contingent workers and hope you will share the same passion by working with requirements, managing product backlogs and customer journeys.

Who are we:

At Inkopio we are passionate about helping customers improve their way of working with contingent workforce. From how they work with demand management - capturing an organization’s needs, all the way to managing framework agreements, ongoing contracts, prolongations and offboarding in an easy way. We are a team of eight people, developers, implementation managers, sales, and finance, all working very closely with each other. To take a step forward and further structure our way of working and take technical knowledge into strategic conversations about the product, we are now looking for a Customer Success Manager.