Customer success specialist (Danish)

Salary Competitive

Join a fast-growing tech startups in Denmark. It is a job with responsibility, influence, and opportunities to grow with the company as we go internationally. Salary based on qualifications and results Work is remote though we have a huge office located in Værløse. Lunch, coffe,e and snacks are included. We're looking for people with passion, grit, and integrity. Not sure if you fit the description perfectly, but you are excited about the opportunity? Then go ahead and apply.


Parent is the ultimate time-saving software solution for childcare facilities and pre-schools. It is an all-in-one, powerful application, and platform that simplifies childcare through its incredible features.

 

What we are looking for  :

We are looking for a skilled and dedicated Customer Success specialist  who understands the importance of awesome customer service and appreciates providing it. Become part of a team, which operates as the heart of the company managing day to day operations to build and maintain close relationships with our clients and ensure their full understanding and utilization of all the powerful features that Parent has to offer and to make sure their organizations and staff are well onboarded around our solution.

If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.

 

 

Job Responsibilities:

  • Maintain and develop client satisfaction

  • Act as trusted advisor, making sure all inquires are answered in professional and friendly manner.

  • Use data collection and analysis to improve the customer experience by being an internal customer voice and provide solid feedback to keep improving our features in products and sales.

  • Understand customer outcomes by communicating with customers, analyze customer requirements and needs

  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support

  • Understand our clients business requirements and help them map their requirements in Parent and utilize all the software's features 

  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

  • Promote referral program for existing and non-existing customers

  • Monitor, track, and develop strategies to increase positive reviews & mitigate negative reviews 

  • Manage promotional programs and customer feedback initiatives  

 

 

Job Requirements

  • Previous customer support experience preferred

  • Native Danish written and verbal communication skills

  • Strong organizational skills

  •  

Benefits:

  • Chance to make a dent in the universe by being part of a fast moving Saas company .

  • A fun and down to earth workplace with colleagues that make you want to come back after every weekend.

  • Challenge and support for your development. We want you to become better every day.

 

We look forward to receiving your application!

We will hold ongoing interviews with candidates for the position.

For more information or questions please contact us at hr@parent.cloud or phone number +4528282808

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Working at
Parent

Parent is an end-to-end childcare communication and management solution for the early years centers. Early childhood years are a crucial phase in the development of children into mature, responsible, and well-rounded individuals. Yet, a large majority of the childcare centers, nurseries, and preschools continue to plough through mountains of paperwork and rely on outdated tools like spreadsheets, emails, and text messages for their routine operations. Even parents often have to jump through hoops to get the information they need from the educators. All this time, which is wasted on obsolete systems, could instead be directed towards the education and development of children.

Read more about Parent