Customer Success Manager

Salary Competitive
Videoly is a Nordic market-leading video technology and product video hub for both online retailers and brands. Videoly makes it effortless for brands to spread their content and retailers to get relevant brand videos and hand‑picked user generated videos to their online store.

Join us as Customer Success Manager

Does insightful and creative customer success make your heart flutter? Would you aim to uplift customers in all interactions? As our company is growing, we’re now looking for a Customer Success Manager with a development mindset to co-build our Customer Success function. If you are a creative problem solver with an eye for customers’ varying circumstances, this role might be made for you!

We aim to offer our customers real added value. Working as our Customer Success Manager, you will be working with customer support inquiries, reporting, customer onboarding and developing the function together with our Head of Customer Success. This is a role for someone who loves having much on their plate and exceeding customers’ expectations on all occasions.

Working as a Customer Success Manager at Videoly you will get to take part in the development of the function in a rapidly growing and scalable company that lives through its values. Every day is different and the customer cases you get to solve vary. All colleagues support each other by always helping when needed and also by celebrating each other's achievements, even the smaller ones.

- Elina, Head of Customer Success

Our company is built on our values

Community that values you for who you are

Room to grow and learn in a trusting environment

Focus on the positive and support in working together

Freedom and responsibility in your own work

Be honest to yourself and others

Without honesty, there is no development. But everyone needs to feel safe and valued in order for honest discussions to take place. Furthermore, we appreciate honesty towards yourself. Self-awareness and reflection skills are warmly welcomed.

We want everyone to be able to use their personal strengths in their work. Working as a Customer Success Manager, exceeding our customers’ expectations and creating uplifting interactions makes you flourish. To support you on your way, you may have:

  • 1+ years of experience with working in customer success, account management and/or sales, preferably in SaaS business, ecommerce or retail 

  • A relevant master’s or bachelor’s degree

  • Fluency in English language (Finnish and Swedish are considered an advantage)

  • Excellent communication, especially written skills

  • Analytical mindset and energy in your work

  • Enthusiasm in working in a scaling company

It's also natural for you to ask questions and say if there's something you're not that familiar with yet. There is always room to grow and learn, and you don't need to be perfect, no-one is. This is how we see honesty – and humanity.

Stay human

We want to keep it human. We value each team member for the whole of who they are. Being a human includes having good and bad days. They are both welcome in our office. Staying human also means for us:

  • Working in a team that shares your level of ambition

  • Having flexibility when it comes to managing your own work

  • Possibility to take care of your physical and mental well-being

  • Comprehensive insurance and occupational health care services

  • Lunch benefit and breakfast at the office

Uplifted experience

We believe in the power of positive emotions. We aim to leave everyone uplifted in their interaction with us: in customer onboarding, responding to inquiries, customer newsletters – you name it. When work and working together is enjoyable, we achieve more. We aim to uplift you (among other things) with our light, inspiring and warm work environment at Albertinkatu.

Own it and grow it

Inside each of our team members lives a little entrepreneur. Everyone takes ownership in their own field. We give freedom and responsibility, and believe decisions should be made where the best information is.

In a growth company, your area of responsibility is constantly growing and thus the role should be based on your strengths and the things you enjoy doing. We hope you enjoy the following:

  • Offering excellent customer service and support

  • Solving problems creatively and efficiently

  • Creating uplifting experiences and offering added value to our customers

  • Together with our Head of Customer Success developing the whole function

As we are a growth company, owning it and growing it of course also means that you get the possibility to enter our options programme.

We're looking for a perfect match – for both of us

If you have any questions you'd like to ask or anything you'd like to discuss before applying, just contact our Talent Manager Anna.

We're looking forward to your application! Please apply by November 30.

We’re planning to fill the position as soon as we find the right fit for us.

Curious to know what everyday life here at Videoly looks like? Go ahead and check out the #lifeatvideoly hashtag and follow us at @videoly.co on Instagram!

For more information or questions please contact us at anna@videoly.co

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Skill development
Skill development

We want to take you from good to great.

See all 17 benefits

Working at
Videoly

Videoly is the easiest way to get hand‑picked user generated and relevant brand videos to online stores. It’s about the journey Sergey had a hunch. Shopping was moving online and the consumption of videos was growing. Sergey thought that product videos would make shopping online more fun and help to decide on products. If only it would be made easy for the retailers. Which he did and started Videoly. Nora joined him as a co-founder to build the business side of the company. She was really impressed about Sergey as a person; he was radically honest, highly intelligent and profoundly kind at the same time. And he had built a great product! Nora is passionate about building a great company that does not only benefit the life of its customers but also its employees. It is the standard Tuesday that defines the quality of our lives.

Read more about Videoly

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