Join us as Customer Success Manager
Does insightful and creative customer success make your heart flutter? Would you aim to uplift customers in all interactions? As our company is growing, we’re now looking for a Customer Success Manager with a development mindset to co-build our Customer Success function. If you are a creative problem solver with an eye for customers’ varying circumstances, this role might be made for you!
We aim to offer our customers real added value. Working as our Customer Success Manager, you will be working with customer support inquiries, reporting, customer onboarding and developing the function together with our Head of Customer Success. This is a role for someone who loves having much on their plate and exceeding customers’ expectations on all occasions.
Working as a Customer Success Manager at Videoly you will get to take part in the development of the function in a rapidly growing and scalable company that lives through its values. Every day is different and the customer cases you get to solve vary. All colleagues support each other by always helping when needed and also by celebrating each other's achievements, even the smaller ones.
- Elina, Head of Customer Success
Our company is built on our values
Community that values you for who you are
Room to grow and learn in a trusting environment
Focus on the positive and support in working together
Freedom and responsibility in your own work
Be honest to yourself and others
Without honesty, there is no development. But everyone needs to feel safe and valued in order for honest discussions to take place. Furthermore, we appreciate honesty towards yourself. Self-awareness and reflection skills are warmly welcomed.
We want everyone to be able to use their personal strengths in their work. Working as a Customer Success Manager, exceeding our customers’ expectations and creating uplifting interactions makes you flourish. To support you on your way, you may have:
1+ years of experience with working in customer success, account management and/or sales, preferably in SaaS business, ecommerce or retail
A relevant master’s or bachelor’s degree
Fluency in English language (Finnish and Swedish are considered an advantage)
Excellent communication, especially written skills
Analytical mindset and energy in your work
Enthusiasm in working in a scaling company
It's also natural for you to ask questions and say if there's something you're not that familiar with yet. There is always room to grow and learn, and you don't need to be perfect, no-one is. This is how we see honesty – and humanity.
We want to keep it human. We value each team member for the whole of who they are. Being a human includes having good and bad days. They are both welcome in our office. Staying human also means for us:
Working in a team that shares your level of ambition
Having flexibility when it comes to managing your own work
Possibility to take care of your physical and mental well-being
Comprehensive insurance and occupational health care services
Lunch benefit and breakfast at the office
We believe in the power of positive emotions. We aim to leave everyone uplifted in their interaction with us: in customer onboarding, responding to inquiries, customer newsletters – you name it. When work and working together is enjoyable, we achieve more. We aim to uplift you (among other things) with our light, inspiring and warm work environment at Albertinkatu.
Own it and grow it
Inside each of our team members lives a little entrepreneur. Everyone takes ownership in their own field. We give freedom and responsibility, and believe decisions should be made where the best information is.
In a growth company, your area of responsibility is constantly growing and thus the role should be based on your strengths and the things you enjoy doing. We hope you enjoy the following:
Offering excellent customer service and support
Solving problems creatively and efficiently
Creating uplifting experiences and offering added value to our customers
Together with our Head of Customer Success developing the whole function
As we are a growth company, owning it and growing it of course also means that you get the possibility to enter our options programme.
We're looking for a perfect match – for both of us
If you have any questions you'd like to ask or anything you'd like to discuss before applying, just contact our Talent Manager Anna.
We're looking forward to your application! Please apply by November 30.
We’re planning to fill the position as soon as we find the right fit for us.
Curious to know what everyday life here at Videoly looks like? Go ahead and check out the #lifeatvideoly hashtag and follow us at @videoly.co on Instagram!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We want to take you from good to great.