Customer Success Manager

Salary €2,000 - €2,500

Are you a mission-driven B2B relationship specialist? Are you into having a pulse on the customer base? If so, then we want to learn more about you! Droppe is a Finnish service for distributing medical essentials evenly and responsibly. Via our service, customers can get medical products and diversify their supply risks via our hand-picked medical supplier network. 8 months ago, Droppe was founded in Hawaii to help the Nordics. Since then, 200 customers have used our service in 3 countries.

The Customer Success Manager is responsible for establishing and executing clear goals and milestones that Droppe and the customer will be together pursuing. You will help customers receive value quickly by managing implementation, onboarding, and recurring orders.

Your ultimate goal in the role is to create evangelists and advocates among your customer base. The key three activities drive additional value by encouraging deeper service adoption, synthesizing customer feedback, and working with internals to respond to customers’ needs. 

We are seeking self-starter that:

  • Deliver significant impact growth in line with the rapid expansion of the business

  • Learns fast and revalidates the ideal customer and Droppe service’s use cases

  • Act as the voice of the customer and take ownership of their will

  • Love to mingle, bond, and build relationships

  • Enjoy fast-paced teams where the initiative and accountability do generate results every day.

Desired skills & proof of success:

  • People-person and energetic; empathic and caring way of communicating

  • Result-driven & resilient; ability to excel in a rapidly changing environment

  • Excellent listener. The ability to understand the needs and reasons of the customers

  • Sales enthusiast. Contribution to revenue generation through renewals, upsells, and expansions

  • Fast-learner. Ability to become a product manager of medical essentials

What we offer:

  • Competitive salary with a bonus system

  • Meaningful and open environment for more meaningful relationships

  • Mission-driven and unrivaled environment for driven personalities

  • Caring meritocracy to support high performance

  • Support for rapid learning and significant personal growth

The position will report to the CEO and the Helsinki-based sales team. 

To apply to the Droppe team, please send a brief introduction (we don’t believe in CV’s) and link to your Linkedin profile. 

We enthusiastically look forward to hearing from you!

For more information or questions please contact us at

Perks and benefits

This job comes with several perks and benefits

Equity package
Equity package

Want to be a partner? Look no further.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Working at

We connect all medical supply purchases in one, easy-to-understand solution. Responsibly. Medical distribution industry has broken. Offshoring, lack of trust, and old-fashioned distribution processes do not adapt to the new normal. Shortcuts in critical supply chains endanger first-line employees and people-in-need. We are building a transparent vertical marketplace to connect excess medical supplies with companies-in-need. Our service reallocates excess supplies from areas of crisis and finds resources and medical commodities. Our customers are medical wholesalers, hospitals, and medical organizations that have the need to find efficient supply chains or temporary manufacturers. The story of our business is our founders' mission wanting to help during the 2020 crisis. We wanted a solution that would allow quick reactions to the changing situation. Droppe was made possible by implementing and leveraging modern technology as a tool for helping those affected by the crisis. Droppe, a safer tomorrow is created today.

Read more about Droppe

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