Are you a mission-driven B2B relationship specialist? Are you into having a pulse on the customer base? If so, then we want to learn more about you! Droppe is a Finnish service for distributing medical essentials evenly and responsibly. Via our service, customers can get medical products and diversify their supply risks via our hand-picked medical supplier network. 8 months ago, Droppe was founded in Hawaii to help the Nordics. Since then, 200 customers have used our service in 3 countries.
The Customer Success Manager is responsible for establishing and executing clear goals and milestones that Droppe and the customer will be together pursuing. You will help customers receive value quickly by managing implementation, onboarding, and recurring orders.
Your ultimate goal in the role is to create evangelists and advocates among your customer base. The key three activities drive additional value by encouraging deeper service adoption, synthesizing customer feedback, and working with internals to respond to customers’ needs.
We are seeking self-starter that:
Deliver significant impact growth in line with the rapid expansion of the business
Learns fast and revalidates the ideal customer and Droppe service’s use cases
Act as the voice of the customer and take ownership of their will
Love to mingle, bond, and build relationships
Enjoy fast-paced teams where the initiative and accountability do generate results every day.
Desired skills & proof of success:
People-person and energetic; empathic and caring way of communicating
Result-driven & resilient; ability to excel in a rapidly changing environment
Excellent listener. The ability to understand the needs and reasons of the customers
Sales enthusiast. Contribution to revenue generation through renewals, upsells, and expansions
Fast-learner. Ability to become a product manager of medical essentials
What we offer:
Competitive salary with a bonus system
Meaningful and open environment for more meaningful relationships
Mission-driven and unrivaled environment for driven personalities
Caring meritocracy to support high performance
Support for rapid learning and significant personal growth
The position will report to the CEO and the Helsinki-based sales team.
To apply to the Droppe team, please send a brief introduction (we don’t believe in CV’s) and link to your Linkedin profile.
We enthusiastically look forward to hearing from you!
This job comes with several perks and benefits
Want to be a partner? Look no further.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Social gatherings and games; hang out with your colleagues.