Are you a mission-driven B2B relationship specialist? Are you into having a pulse on the customer base? If so, then we want to learn more about you! Droppe is a Finnish service for distributing medical essentials evenly and responsibly. Via our service, customers can get medical products and diversify their supply risks via our hand-picked medical supplier network. 8 months ago, Droppe was founded in Hawaii to help the Nordics. Since then, 200 customers have used our service in 3 countries.

The Customer Success Manager is responsible for establishing and executing clear goals and milestones that Droppe and the customer will be together pursuing. You will help customers receive value quickly by managing implementation, onboarding, and recurring orders.

Your ultimate goal in the role is to create evangelists and advocates among your customer base. The key three activities drive additional value by encouraging deeper service adoption, synthesizing customer feedback, and working with internals to respond to customers’ needs. 

We are seeking a self-starter that:

• Deliver significant impact growth in line with the rapid expansion of the business

• Learns fast and revalidates the ideal customer and Droppe service’s use cases

• Act as the voice of the customer and take ownership of their will

• Love to mingle, bond, and build relationships

• Enjoy fast-paced teams where the initiative and accountability do generate results every day.

Desired skills & proof of success:

• People-person and energetic; empathic and caring way of communicating

• Result-driven & resilient; ability to excel in a rapidly changing environment

• Excellent listener. The ability to understand the needs and reasons of the customers

• Sales enthusiast. Contribution to revenue generation through renewals, upsells, and expansions

• Fast-learner. Ability to become a product manager of medical essentials

What we offer:

• Competitive salary with a bonus system

• Meaningful and open environment for more meaningful relationships

• Mission-driven and unrivaled environment for driven personalities

• Caring meritocracy to support high performance

• Support for rapid learning and significant personal growth

The position will report to the CEO and the Helsinki-based sales team. 

To apply to the Droppe team, please send a brief introduction (we don’t believe in CV’s) and link to your Linkedin profile. 

We enthusiastically look forward to hearing from you!