Customer Success Manager

Salary €2,000 - €2,500

Are you a mission-driven B2B relationship specialist? Are you into having a pulse on the customer base? If so, then we want to learn more about you! Droppe is a Finnish service for distributing medical essentials evenly and responsibly. Via our service, customers can get medical products and diversify their supply risks via our hand-picked medical supplier network. 8 months ago, Droppe was founded in Hawaii to help the Nordics. Since then, 200 customers have used our service in 3 countries.


The Customer Success Manager is responsible for establishing and executing clear goals and milestones that Droppe and the customer will be together pursuing. You will help customers receive value quickly by managing implementation, onboarding, and recurring orders.

Your ultimate goal in the role is to create evangelists and advocates among your customer base. The key three activities drive additional value by encouraging deeper service adoption, synthesizing customer feedback, and working with internals to respond to customers’ needs. 

We are seeking a self-starter that:

  • Deliver significant impact growth in line with the rapid expansion of the business

  • Learns fast and revalidates the ideal customer and Droppe service’s use cases

  • Act as the voice of the customer and take ownership of their will

  • Love to mingle, bond, and build relationships

  • Enjoy fast-paced teams where the initiative and accountability do generate results every day.

Desired skills & proof of success:

  • People-person and energetic; empathic and caring way of communicating

  • Result-driven & resilient; ability to excel in a rapidly changing environment

  • Excellent listener. The ability to understand the needs and reasons of the customers

  • Sales enthusiast. Contribution to revenue generation through renewals, upsells, and expansions

  • Fast-learner. Ability to become a product manager of medical essentials

What we offer:

  • Competitive salary with a bonus system

  • Meaningful and open environment for more meaningful relationships

  • Mission-driven and unrivaled environment for driven personalities

  • Caring meritocracy to support high performance

  • Support for rapid learning and significant personal growth

The position will report to the CEO and the Helsinki-based sales team. 

To apply to the Droppe team, please send a brief introduction (we don’t believe in CV’s) and link to your Linkedin profile. 

We enthusiastically look forward to hearing from you!

For more information or questions please contact us at join@droppe.fi

Perks and benefits

This job comes with several perks and benefits

Equity package
Equity package

Want to be a partner? Look no further.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

See all 12 benefits

Working at
Droppe

Europe’s product distribution industry is a hidden, massive €200 billion market that lets production businesses and services maintain high-quality and safe operations with packaging, safety, and work equipment. Yet, it is fragmented and one of the few remaining industries that software has not touched. At Droppe, we are empowering businesses to source, order, and control the essential products the world relies on by unleashing the power of software and data for product distribution. We are a fast-growing distribution platform, backed by the leading investors in Europe. Join our team to be at the forefront of bringing distribution into the digital era, where our software not only improves operations and reduces costs, but also empowers people in all aspects of their business. Our people make all the difference in our growth journey. Today, we are a European hybrid team comprising more than 20 individuals with offices in Helsinki and Cologne. Our main objective is to create opportunities for our team members to explore, learn, and grow every day – all while thinking big and celebrating the differences that make us who we are and the work we do.

Read more about Droppe

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