Managed Service Technical Engineer – Level 3

Salary Competitive
In June 2020 Novosco was awarded a contract for the delivery of a hybrid cloud managed service to run for a period of up to 5 years. We are currently in the implementation phase building an HPE / VMware / MS Azure hybrid cloud solution using SolarWinds and ServiceNow to provide the ITOM layer. There will be a strong focus on delivering a proactive event management framework, self-service provisioning of compute and storage resources and automation / orchestration of activities where possible.

To prepare for the migration of applications to the hybrid cloud environment and to establish the ongoing management service we are looking for an experienced Managed Service Technical Engineer at Level 3 or equivalent .You will be responsible for the handover of service from deployment team ensuring a seamless transition to support, then establish and deliver a proactive hosting managed service, improving processes as the service matures. In addition to this, you will support the ongoing service migration project to our private and public cloud. Further team members will be added as the migration phases progress. 

Main Duties and Responsibilities: 

  • Day to day management of the data centre and MS Azure environments including patching, backup management and proactive maintenance 

  • Capacity, availability and performance management for application environments 

  • Provisioning of VM and Azure environments 

  • Building out a comprehensive Event Management framework including alert automation and remediation 

  • Developing the service catalogue for hosting services e.g. resource provisioning 

  • Identifying potential activities for orchestration and working with the ServiceNow team to implement 

  • Population of knowledge base with run books, operational procedures and how-to’s 

  • Developing, supporting and mentoring other team members in technical and service operations best practice 

Skills and qualities required: 

  • Advanced configuration, troubleshooting and resolution across enterprise platform technologies including: 

  • Private Cloud – VMware, HP or equivalent compute and storage technologies. Cisco data centre networking. Fortinet network security. 

  • Public Cloud – Microsoft Azure including resource provisioning and management. Microsoft ExpressRoute. 

  • Backup – Veeam. Azure backup. 

  • ITOM - ServiceNow including Discovery, Orchestration and Event Management. 

  • Cloud management - Cloud resource and service provisioning. • Service Management – experience of working within Change and Release frameworks.

Education and Qualifications: 

Likely to hold one or more of the following: Microsoft, Citrix, Dell, HP, Cisco, VMware technical certifications. 

Interpersonal Skills 

  • A high level of self-motivation together with a willingness to learn new skills. 

  • A flexible and enthusiastic approach to the job. 

  • Good problem solving and decision-making skills. 

  • Can demonstrate exceptional levels of customer service and care. 

  • Good communication, organisation and presentation skills including the ability to write clear and concise proposals. 

  • Strong time management and coordination skills. 

  • A full driving license - preferably clean, however consideration will be given to people with low number of points.

Additional Information 


Internal training on products and services will be provided. However, staff are expected to consistently keep abreast of new developments, which would impact on their areas of responsibility. Personal training in relation to this job description will be given as part of the company’s overall personnel development program. 

Conditions of Employment Salary: 

The salary and benefits for this position will be determined according to the experience of the person appointed. 

General Guidance: 

The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Annual holidays are 24 days plus 7 statutory holidays. 

Applicants are advised that Security Clearance or Access NI Basic Disclosure will be requested to assist with the decision-making process. Disclosure information will not be used unfairly and criminal records will not necessarily prevent you from being successful in your application. A copy of Novosco’s policy on ‘The Recruitment of Ex-offenders’ and ‘The Secure Handling, Use, Storage and Retention of Disclosure Information’ is available to all applicants on request Novosco Ltd operates a Non Smoking Policy. Novosco Ltd is an Equal Opportunities Employer.

To be considered for this role you will be redirected to and must complete the application process on our careers page. Only completed applications will be considered. To start the process click Apply Now button below.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Working at

Novosco is a trusted provider of cloud solutions, managed services and consulting. Our consultants expertly evaluate and choose the most appropriate solutions for each customer's specific needs by leveraging a portfolio of public cloud, private cloud and hybrid cloud. Novosco solves business challenges for both public and private sector organisations by providing flexible, professional, and tailored IT managed services through its team of industry-leading experts and engineers.

Read more about Novosco

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