Risk Analyst - Italian Speaking

Salary Competitive
At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for ecommerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.

Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:


- Who believes challenges are best overcome by thinking differently.

- Who knows his or her role but isn’t confined by it.

- Whose greatest satisfaction comes from helping customers succeed and achieve their dreams.

- Who isn’t afraid to disagree, convincingly, civilly and honestly.


As the Risk Analyst, you will join a team of dedicated fraud experts who play a pivotal role in fighting fraud and helping our customers succeed. You are responsible for manual reviews of online transactions, providing fraud insights, and supporting queue optimisations. You will make a big impact to advance the payment risk decisioning to the next level.  

The right candidate will be a fraud fighter with a great attitude, willingness to perform, and ability to get things done.


Responsibilities:

  • Review, analyse and make fast accurate decisions

  • Clearly and thoroughly document findings

  • Identify and communicate fraud trends and patterns

  • Maintain acceptable levels of case volume, fraud loss rates and customer satisfaction

  • Help improve manual review accuracy and efficiency

  • Conduct trainings or QA audits of junior agents

  • Support Risk Operations process and tool improvements

  • Communicate with internal/external stakeholders

Requirements:

  • 2+ years experience in e-commerce, payments or risk-related industry

  • Fluent both verbally and written in Italian and English

  • Exceptional ability to make decisions with limited and conflicting information

  • Experienced in the use of 3rd party investigation tools

  • Strong critical thinking skills with advanced judgment capability

  • Solid knowledge of Card Not Present (CNP) environment

  • Ability to manage multiple assignments while working independently

  • Rotating shift pattern: 10:00 - 18:00 / 12:00 - 20:00

  • Flexibility to work weekends and holidays

  • Strong communication skills with internal and external stakeholders 

Desirable Skills:

  • Data analytics & end user software

    • G-suite (Doc, Sheets, Slides) 

    • Microsoft Office (Excel)

    • Looker

    • SQL 

You’ll receive a benefits package that is one of the most competitive in Belfast;

  • A competitive base salary 

  • An equally competitive equity package

  • Bi-annual performance related bonus (10% performance related)

  • Pension matched up to 8%

  • ‘Day one’ access to private Healthcare, Dental and Optical insurance scheme for you and your whole family 

  • 25 days of annual leave (plus 10 stat)

  • 12 weeks full-pay parental leave for mums and dads!

  • Free snacks and drinks in the office

  • A LinkedIn Learning account

  • Top of the range equipment and lots of Signifyd swag

  • Monthly Signifyd social events organised by our social committee 


We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Equity package
Equity package

Want to be a partner? Look no further.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 11 benefits

Working at
Signifyd

Signifyd, the world’s largest provider of guaranteed fraud protection, enables online retailers to provide a friction-free buying experience for their customers. Signifyd leverages big data, machine learning and domain expertise to provide a 100 percent financial guarantee against fraud on approved orders that later turn out to be fraudulent. This effectively shifts the liability for fraud away from retailers, allowing them to increase sales and open new markets while reducing risk.

Read more about Signifyd

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