Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:
- Who believes challenges are best overcome by thinking differently.
- Who knows his or her role but isn’t confined by it.
- Whose greatest satisfaction comes from helping customers succeed and achieve their dreams.
- Who isn’t afraid to disagree, convincingly, civilly and honestly.
As the Risk Analyst, you will join a team of dedicated fraud experts who play a pivotal role in fighting fraud and helping our customers succeed. You are responsible for manual reviews of online transactions, providing fraud insights, and supporting queue optimisations. You will make a big impact to advance the payment risk decisioning to the next level.
The right candidate will be a fraud fighter with a great attitude, willingness to perform, and ability to get things done.
Review, analyse and make fast accurate decisions
Clearly and thoroughly document findings
Identify and communicate fraud trends and patterns
Maintain acceptable levels of case volume, fraud loss rates and customer satisfaction
Help improve manual review accuracy and efficiency
Conduct trainings or QA audits of junior agents
Support Risk Operations process and tool improvements
Communicate with internal/external stakeholders
2+ years experience in e-commerce, payments or risk-related industry
Fluent both verbally and written in German and English
Exceptional ability to make decisions with limited and conflicting information
Experienced in the use of 3rd party investigation tools
Strong critical thinking skills with advanced judgment capability
Solid knowledge of Card Not Present (CNP) environment
Ability to manage multiple assignments while working independently
Rotating shift pattern: 10:00 - 18:00 / 12:00 - 20:00
Flexibility to work weekends and holidays
Strong communication skills with internal and external stakeholders
Data analytics & end user software
G-suite (Doc, Sheets, Slides)
Microsoft Office (Excel)
You’ll receive a benefits package that is one of the most competitive in Belfast;
A competitive base salary
An equally competitive equity package
Bi-annual performance related bonus (10% performance related)
Pension matched up to 8%
‘Day one’ access to private Healthcare, Dental and Optical insurance scheme for you and your whole family
25 days of annual leave (plus 10 stat)
12 weeks full-pay parental leave for mums and dads!
Free snacks and drinks in the office
A LinkedIn Learning account
Top of the range equipment and lots of Signifyd swag
Monthly Signifyd social events organised by our social committee
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Want to be a partner? Look no further.
Break a leg! Seriously, we got you covered in our company healthcare plan.
Kids are the future, go spend time with them.
Enjoy a free catered lunch with your colleagues, every day.
We take care of you, even when you are old and wrinkly.