Founded in 2016, we at Forecast are augmenting project-based organizations with intelligent automation so our customers can predict the future, operate at maximum efficiency, and profitably deliver beyond expectations. Our powerful and intuitive AI puts the cumulative skills and learnings from hundreds of thousands of projects to work for every user, every day. We work on connecting project management, resource management and financial management in an intuitive and easy-to-use way.

Are you our next Forecaster?

Using your deep understanding of the Forecast platform and the complexities of the business needs of our customers, you’ll be a key partner to our customers in their journey to improve and automate the way they work - transforming their financial and operational performance. 

As an expert on all things Forecast, your customer first approach and passion for how Forecast can transform a business through our best in class platform will be critical for our customer satisfaction and utilisation rates, and ultimately retention. This is a super exciting chance to be part of our team as we continue to scale up fast and grow - come be part of our bright future! 

What you’ll do

• As well as becoming  a resident expert on all things Forecast (with plenty of training provided!), build a deep understanding of the issues and complexities professional services organisations face, with the ability to “speak the language” of our customers and understand at root level their processes

• Working in conjunction with sales, ensure a white glove transition from the buying process to sign up as a Forecast customer - likely having had direct contact already with the customer through their trial or a potentially having provided support to sales on a complex demo

• Deliver a white glove onboarding process, customised closely to each customer based on their needs, pains and current set ups within the business. Your understanding of the project management work will mean you’ll be in a position to propose new processes or revamp their existing to maximise their use of the platform

• Partner closely with customer stakeholders post onboarding to build a roadmap to success with Forecast - as their trusted advisor, you’ll mitigate any risks to their satisfaction with the platform, constantly planning ahead to help them meet their business objectives with Forecast

• Work closely with our Product Managers & Developers to understand and get ahead of new features launches, so that once deployed our customers are ready and prepared for change

• Circulate customer feedback on Forecast directly to our product teams, acting as a key conduit between customer wants and needs and what’s on our roadmap

What you’ll ideally have:

• Experience of project management, working with project management principles, digital product development (e.g., graphical production), and/or software development.

• Customer facing experience, ideally in a success capacity

• Exceptional communication and relationship building skills, with the ability to manage stakeholders at all levels

• A analytical and commercial mindset - you’ll be able to interpret information sources about individual customer requirements in conjunction with Forecast capabilities to help them meet their business objectives 

• Strong organisational skills - you’ll be working with a set of customers with varying kick off schedules, so the ability to manage your time effectively is essential 

What we offer:

• An exciting, successful and extremely fast-growing company - customers in 40+ countries around the world!

• An open, informal and multinational working environment

• High level of responsibility and impact on business results

• An attractive compensation package - salary commensurate with experience and capability

• Prime and central location in Copenhagen with excellent transportation options