Customer Success Manager / Senior Customer Success Manager

Salary Competitive
Equity To be negotiated
Sellforte is a team of 20+ exceptionally smart and talented people. We are a unique combination of data scientists (e.g. PhDs in quantum physics), ex top tier management consultants with deep understanding of customers' business and problems, and software developers who kick ass. We provide an AI SaaS solution for marketers to measure and optimize all of their marketing activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact .

We have grown rapidly, even in the last few months when governments have implemented societal restrictions, and have an ambitious plan to continue doing so. For this journey, we are looking for a talented, data-driven person who delivers impact to our customer through our AI SaaS solution.


As a Customer Succes Success Manager / Senior Customer Success Manager you will

  • Lead Sellforte software implementation projects and customer success, working closely with Sellforte data scientists, senior client executives and client specialists (marketing, merchandizing, supply chain)

  • Determine Sellforte SaaS tool’s impact on customer’s business

  • Monitor customer's key performance metrics and take necessary actions to improve them

  • Work with your customers with analytical mindset to understand and optimize their business processes and identify areas of opportunity to increase sales and margin

  • Act as an analytics translator between customers and Sellforte data scientists and developers

  • Define upsell and cross-sell opportunities based on customer needs

  • Contribute product development with your experience in marketing planning and execution

Your skillset and experience

  • Interest in startups, analytics, technology, and customer success

  • Preferably 3+ years of experience in marketing planning (e.g. media-mix planning), marketing consulting, or marketing analytics

  • Strong business conceptualizing skills: from needs to understandable solutions

  • Drive to solve customers’ problems and present actionable results

  • Analytical mindset and hands-on experience in analytics

  • Hands-on skills with MS Powerpoint and Excel. Experience in more advanced tools (e.g. R, Alteryx, Knime) appreciated.

  • Experience in having full customer responsibility appreciated

  • Proactive, result-driven and hands-on attitude towards work

  • Background e.g. in management consulting, IT consulting, project management, marketing management, or account management

  • BSc or MSc Degree in Industrial Engineering and Management, Systems Sciences, Information Management, Economics, Marketing, Finance or similar field

  • Fluency in English and Finnish

Please apply before 3.8.2020.

For more information or questions please contact us at tuomas@sellforte.com or phone number +358408376386

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Equity package
Equity package

Want to be a partner? Look no further.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 10 benefits

Working at
Sellforte

Sellforte is a team of 20+ exceptionally smart and talented people. We are a unique combination of data scientists (e.g. PhDs in quantum physics), ex top tier management consultants with deep understanding of customers' business and problems, and software developers who kick ass. We provide an AI SaaS solution for marketers to measure and optimize all of their marketing activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact in sales and profit through our AI-driven recommendation and decisioning platform. We already serve several large marketers in the Nordics, such as Gigantti, Cloetta, Kotipizza, Tokmanni, Stockmann, Musti & Mirri. We have grown rapidly, even in the last few months when governments have implemented societal restrictions, and have an ambitious plan to continue doing so. For this journey, we are looking for people like you.

Read more about Sellforte

Similar jobs

Business Developer
KoFund Helsinki Full-time
Head of Startups, Startuplifers
Startuplifers Helsinki Full-time
Business Development Manager
Havinlan Helsinki Full-timeCofounder
CEO
The Shortcut Helsinki Full-time
Business Developer
Integrify Helsinki Full-time