Service Designer

Salary Competitive
You will help shape the design of services across all channels for some of the world's leading brands. Your ability to work a part of a team to understand, document and design how consumers interact with brands will be critical in helping those brands adapt to rapidly evolving retail markets.

The mission.

You will help shape the design of services across all channels for some of the world's leading brands. Your ability to work a part of a team to understand, document and design how consumers interact with brands will be critical in helping those brands adapt to rapidly evolving retail markets. 

At Veriteer, we avoid lazy recommendations and following the latest fads.  Instead we focus on designing, trialling and launching commercial propositions that drive sustainable market share for our partner brands.  This is a challenging process, and a field in which we have unique approaches and tools.  

As a Service Designer you be responsible for developing and implementing ground-breaking customer propositions.  This will need you to:

  • Analyse our partner brands' markets and performance;

  • Design profitable new products, brands, services and consumer experiences;

  • Design e-commerce and connected commerce services, teams, solutions and business models for some of the world’s leading brands;

  • Identify and develop market trial roadmaps; and

  • Work alongside brand teams in a coaching role, whilst taking responsibility for day-to-day tasks as they get up to speed.

In addition, you will get to a be part of Veriteer's exciting adventure.

  • We want to walk the talk and demonstrate what good really looks like. This means fully engaging in our CX initiatives, contributing original thinking to our voice in the market and driving innovation in how we advise on, and do, commerce.

  • You will be working as part of a talented cross-functional project team, which will vary depending on the project at both brand sites and in our offices.

  • The dynamic nature of our work means that your tasks can vary, sometimes day-to-day, and include workshop facilitation, preparation of documents and presentations, delivery of training and more.

  • We need passionate and data-driven service designers that can proactively analyse what is happening in the market and use this knowledge to develop innovative retail products and services.

The bit about you.

As a Service Designer at Veriteer, you will be able to demonstrate most of the following:

  • At least four years' experience of service design or continuous improvement roles;

  • An understanding of customer experience disciplines;

  • Creativity, problem solving ability and an innovative approach to e-commerce;

  • Strong stakeholder management and team working; and

  • A commitment to data driven decision-making.

All Veriteers strive to achieve the incredible and we believe that diversity will help us do this:

  • Current capability is more important than background. It doesn't matter where you've come from if you can bring aptitude and experience to your role.

  • Personal impact is more important than academic attainment. You can have demonstrated this in one or more of a business, creative or technology discipline.

  • Teamwork is more important than individual skills. Although Veriteers will work in different ways, these must be compatible with, and tolerant of, all of your colleagues.

  • We value people joining Veriteer from another career.  This could be from the retail or FMCG industries, a strategy consultancy, a software development lab, project management or something completely different...just be clear about what you bring.

Experience aside, we know what it takes to be a Veriteer. If the following sounds like you and the people you want to work with, then Veriteer will feel like home, so get in touch:

  • You are honest;

  • You are collaborative;

  • You commit to the incredible; and

  • You want everyone to value the time they spend with you.

The bit about us.

Veriteer is a customer experience consultancy on a journey of rapid expansion. We partner with the world’s biggest brands and high-growth startups to set customer-focused strategies, create successful customer experiences, and enable the delivery of ground-breaking initiatives. 

It's not easy to be a Veriteer: we're doing the stuff that no one else can do. So bringing someone new into the family is always our biggest decision, and our biggest investment.

We come in all shapes and sizes, but we all back each other in our quest for the incredible. This means we share a number of key characteristics:

  • We always believe that there is a better way;

  • We are the calm in the storm; and

  • We have a redoubtable will and an indomitable spirit.

The small print.

  • You must be able to work in the EU with no visa requirements or restrictions and have no existing preclusion from working in the USA.

  • You must be flexible to travel, including internationally.

  • You will be provided with all technology, insurances and expenses to enable you to perform your duties as expected.

  • Membership of a professional body is not required, but all professional certifications and memberships should be detailed in your application for this post.

  • You must declare up front, any restrictions on the nature of work that you can perform, including any brand-specific covenants that would limit your ability to work for them.

Please note that have locations across Europe and the UK, so if this role is not in the right location for you, then contact us anyway, and see what we can offer.

For more information or questions please contact us at careers@veriteer.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Skill development
Skill development

We want to take you from good to great.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Working at
Veriteer

Veriteer is a customer experience consultancy. We work with some of the world's largest retailers and high-growth start-ups to set customer-focused strategies, create successful customer experiences, and enable the delivery of ground-breaking initiatives. Our unique blend of skills allows us to answer a very specific problem: how to position the entire business towards the customer, and successfully deliver strong growth, quarter after quarter, whilst improving customer satisfaction. We exist as consumer markets are changing rapidly. It’s a revolution in what products are sold, how they are sold and how they are made. It’s driven by societal change, the economic climate, and advances in technology. All of these factors create a perfect storm of uncertainty for retailers and brands, making it increasingly challenging to set and execute a winning customer strategy. We have developed an extensive programme, the 'CX Leadership Programme', to allow us to provide aspiring Veriteers with the capabilities and experience they will need to succeed. This prestigious programme provides access to an amazing mix of cutting- edge training and real-world experience that cannot be found anywhere else.  Our services include: - Product, service and experience design; - Customer analytics and research; - Digital product development and management; and - Culture and communication design.

Read more about Veriteer

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