Data Analyst

Dynamic Signal Belfast Full-time
Salary Competitive
Dynamic Signal is a fast-growing SaaS company with a great set of customers including many fortune 500 companies. Our software helps power companies get the right content to the right people. As member of the CS Ops team, you will be responsible for ensuring the various groups within the CS organization have the tools needed to do their job and are operating at peak effectiveness. This is a tremendous opportunity to shape our growing CS organisation.

Dynamic Signal is a fast-growing SaaS company with a great set of customers including many fortune 500 companies. Our software helps power companies get the right content to the right people.

As member of the CS Ops team, you will be responsible for ensuring the various groups within the CS organization have the tools needed to do their job and are operating at peak effectiveness. This is a tremendous opportunity to shape our growing CS organisation. 


What will you do?

·       Ensure CS performance data within reporting is up-to-date and optimized.

·       Build cross-functional processes that help deliver customer feedback to the product team, provide feedback to sales, and drive workflows across the CS team.

·       Communicate clearly and precisely with internal and external parties.

·       Strategic thinking for data driven insights which will impact our customers and automation of reporting around these metrics. 


Key Skills and Qualifications

·       Passion for using data to identify opportunities and drive outcomes.

·       Proficient in SQL, Python, and linux commands

·       Understanding of CS stack a plus (e.g. Gainsight, Salesforce, and Tableau).

·       An analytical and metrics-driven work style, along with excellent communication and presentation skills.

·       Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner.

·       Excellent organisational skills – ability to prioritise, manage, multi-task, and execute projects cross-functionally.

·       Past experience working in SaaS startup environment preferred. 


Competitive Advantages

·       An experienced founding team with a proven track record.

·       An awesome set of coworkers who genuinely enjoy each other.

·       An opportunity to get involved in these early stages and help shape the newest office.

·       Regular team events.

·       Excellent compensation package.

·       Pension plan and medical/dental/vision package.

·       Critical illness Cover

·       Life Insurance 

·       Great work/life balance and flexible working hours.

 

For more information or questions please contact us at aveen@dynamicsignal.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

See all 12 benefits

Working at
Dynamic Signal

Dynamic Signal, the Employee Communication and Engagement Platform, connects organizations with their most valued asset – their employees. Hundreds of enterprise organizations, including more than 20 percent of the Fortune 100, trust Dynamic Signal to modernize, streamline, and measure their communication and engagement with one platform to reach all employees, wherever they work.  The Dynamic Signal ECE Platform integrates with intranets like SharePoint, human resource systems including Workday, and centralised directories such as Active Directory. Dynamic Signal aligns organisations and increases productivity by delivering timely, relevant information to millions of employees around the world. Based in Silicon Valley and founded in 2010, Dynamic Signal's customers include IBM, Edelman, Capital One, Salesforce, Autodesk, Deloitte, Humana, Hitachi Data Systems, and more.  Dynamic Signal is supported by leading investors including Venrock, Rembrandt Venture Partners, Trinity Ventures, Cox Enterprises, Time Warner Investments, Signia Venture Partners, Rembrandt Venture Partners; Domo CEO, Josh James; Stance CEO, Jeff Kearl, Microsoft Ventures, Focus Opportunity Fund, and Akkadian Ventures.

Read more about Dynamic Signal