Customer service representative @ QuickOrder - Probably the most service minded startup in the world

QuickOrder Odense Full-time
Salary Competitive
QuickOrder is a fast-moving SaaS startup. We create groundbreaking IT solutions for the hospitality industry, helping restaurateurs earn more money and provide a better experience for their guests. We believe that a great workplace is a workplace combining excellent colleagues with hard work. Our core philosophy is freedom and responsibility, which we believe makes the happiest and highest performing workplace.

Who are you:

You will be a part of our sales and service team in Odense, Denmark. You will be a very important resource in providing what's probably the best service in the world. We are creating products for a service industry hence we need to provide world-class service, we want you to genuinely care about the client's problem and be creative in creating solutions with the client. You need to strive in an ever-changing environment, no day is the same in this role.

We are looking for a person that thrives in a fast-growing SAAS company. We are growing by double-digit numbers every month hence new hires are made regularly and new markets are penetrated therefore you need to strive under those conditions.

Your responsibilities:

  • Make sure our clients feel well treated

  • Make sure our clients always get the attention and help required

  • Actively resolve ongoing service and support cases

  • Making sure the right internal stakeholders are on the case in order to solve any problem the quickest and easiest way.


You must:

  • Love to juggle multiple balls at once

  • Be good with people and have a natural ability to make conversation frictionless and calm.

  • Understand the importance of data discipline and data's role in providing the best service as a team.

  • Be fluent in Danish and English, both spoken and written.


We would love if you (Not required):

  • Have experience with other customer service or success jobs

  • Have experience from another startup or scaleup

  • Have experience with SAAS companies

  • Have a passion for the restaurant industry, or in some way have a history in the industry.

  • Have a basic understanding of Norwegian or even better if you speak it fluently.

For more information or questions please contact us at or phone number +45 27850987

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 13 benefits

Working at

QuickOrder provides an end-2-end solution for restaurants and cafes consisting of POS, Schedule planning and table booking. Everything is interconnected making sure all data is gathered in one big backend, we apply machine learning to the data to make business recommendations on guest experience, staffing, etc. QuickOrder is a fast-moving company where people with excellence strives. Key traits:We love these 5 key traits in our fellow colleagues: Curiosity High work capacity and moral Big empathy Self-awareness Integrity In QuickOrder we look at our selves as a  pro sports team, and not a family. In a family, there is unconditional love but in a sports team you need to perform in order to be a part of the team if one guy or girl on the team falls through the whole team is in danger of doing so too. The QuickOrder team: in the QuickOrder team, all colleagues are extraordinary at what they do and excellent collaborators. The value and satisfaction of being a part of such a team are tremendous. Our vision of a great workplace doesn't consist of exclusive roundtable meetings with expensive catered food, gym facilities, fancy office spaces or frequent parties with colleagues. Our version of the best workplace is a team were working towards and pursuing a common goal and vision creates the real value. Therefore we decide to spend on that, instead of fancy dinners or crazy parties. We believe it is on such a team that you learn the most, perform the best, improves the fastest and have the most fun. At QuickOrder collaboration and trust is thriving and are an essential part of the team. There is no room for " brilliant jerks" the cost to the teamwork is simply too high. succeeding as a part of QuickOrder requires being effective, not working hard. A, B performances with tons of work put into it make for a mediocre result whereas a truly excellent performance doesn't need a ton of work in order to make a great impact. Freedom and responsibility: Our goal is to inspire people, more than to manage them. We believe that great performers that are part of a team know the better solution, and therefore it's not the managers' duty to tell how things should be done, but merely to set the context so that the employee can find the best possible solution. We trust in freedom, and constantly tries to take new actions in order to improve the amount of freedom our employees possess, some examples of what we do are:Employees got an unlimited amount of vacation (only 5 paid weeks)Our policy vacation is " take vacation, and use ALL of your 5 weeks)Employees get tailored work hours that fit their work/life balance Our policy for spending, travel, and other costs is very simple: "Only spend like you would your self, and always spend in QuickOrders best interest"

Read more about QuickOrder

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