ViaBill is looking for Support Associate in our Copenhagen Office but with frequent trips to Aarhus Office. Your main responsibilities are to manage the customer (users) and merchant relationship and lead them to success. You are familiar with the E-commerce landscape and with platforms like PrestaShop, WooCommerce and Shopify. We offer a job and environment with great potential for career development, freedom to unfold skills and competencies, and equal treatment.

The Position

ViaBill is looking for Support Associate in our Copenhagen Office but with frequent trips to Aarhus Office. Your main responsibilities are to manage the customer (users) and merchant relationship and lead them to success. They are the most crucial part of ViaBill, and it is key for you to ensure their issues are identified and resolved in a timely manner. You will be working closely with all divisions of the company. 

We are a young, dynamic startup and you will be facing numerous issues; it is essential for you to systematically analyze each problem, learn from them, communicate with corresponding departments, and tailor an efficient solution. You will be working closely with our customers explaining how ViaBill works, and solving their queries.

You can easily influence people both in technical and qualitative subjects and remain positive and efficient even under pressure. The customers will see you as their first point of contact; you need to be empathetic and professional to gain their trust and learn their problems. To do so, you must genuinely know ViaBill's products and coordinate with the rest of the team to identify their core issues and find possible solutions within ViaBill.

Within our fast-paced environment at ViaBill, you will elevate your confidence in intense situations and further improve your customer service skills. You will take a significant amount of responsibility, show initiative and develop a comprehensive understanding of the industry and customer service.

What you will do:

• Deal with customer support requests through different channels, diagnose and report them meticulously

• Embrace users’ problems and show that you are on their side to ensure trust and successful communication

• Become highly competent with all ViaBill products to offer high level support to the customers and lead them to success

• Offer guidance to units within ViaBill that interact with customers and ensure consistency in customer relationship management

• Work with the corresponding departments to offer better customer experience and functionality by improving and implementing  guidelines, Q&As and a knowledge center for customers

About you:

• Natural communicator both in oral conversation and in writing, fluent and Danish and English, empathetic and enjoys being involved deeply with customers’ concerns

• Excellent team player, out-of-the-box thinker who adds value to the work environment

• Successfully builds deep customer relationships and analytically observes and satisfies their needs

• Ability to balance multiple priorities that come up in a dynamic, growing startup

• Fast learner and interested in financial and technological advancements

• Analytical mindset and problem-solving skills to see the big picture and efficiently solve the customer issues

• Experience in customer service and delivering solutions to multi-scaled problems are valued

• Advanced G-suit skills, familiarity with the E-commerce landscape and with platforms like PrestaShop, WooCommerce and Shopify 

What we offer:

• Competitive comp package 

• Responsibility without limits 

• Daily Lunches, snacks, drinks and fruits

• Team Events

• A impact role and the opportunity to grow at an exciting international best-in-class growth company

• A fun, informal, and international working atmosphere with a smart, passionate and driven team in Copenhagen

About our team

We offer a job and environment with great potential for career development, freedom to unfold skills and competencies, and equal treatment.

Everything is measured and backed up by numbers and data. If you are ready to learn, grow, and perform we are ready to reward you for your hard work and success. 

Our highly talented team consists of 24 different nationalities, headquartered in Copenhagen (DK), and has secondary offices in New York as well as other European cities. 

SONOS sound-filled offices centrally located in Copenhagen K. 100 professional and ambitious colleagues with an average age of 29, are eager to welcome you. 

We are located

Grønnegade 10, 1107 Copenhagen K

For more information, please visit our web sitehttps://viabill.com/ 

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