IT Helpdesk

Salary Competitive
At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for ecommerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.

Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it - from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:

  • Who believes challenges are best overcome by thinking differently.

  • Who knows his or her role, but isn’t confined by it.

  • Whose greatest satisfaction comes from helping customers succeed and achieve their dreams.

  • Who isn’t afraid to disagree, convincingly, civilly and honestly.

In this role, you will provide maintenance of the computer desktop environment, AV environment, Systems and Cloud Apps and Corporate Network by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the company’s computers, printers, AV, Network and related equipment. Tasks include end user support, license tracking, and performing computer maintenance, upgrades and configurations, managing Cloud Apps and Systems and supporting the Corporate network.

 

Responsibilities:

  • Provide day to day technical support (setup/repair, systems configuration and deployment)

  • Provide helpdesk support and resolve problems to the end user’s satisfaction

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk

  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

  • Escalate unresolved tickets to the next level support

  • Modify configurations, utilities, software default settings, etc. for the local workstation

  • Document internal procedures

  • Assist with onboarding and off boarding of users (Manage laptop setup and deployment)

  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

  • Install, test and configure new workstations, peripheral equipment and software

  • Maintain inventory of all equipment, software and software licenses

  • Manage all AV equipment to make sure they are up and working at all times

Requirements:

  • 3+ years of working as IT Support, Helpdesk support

  • Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction

  • Expert knowledge of Mac and Windows environment

  • Basic knowledge of networking

  • Working knowledge of a range of diagnostic utilities

  • Experience with Zoom and video conferencing

You’ll receive a benefits package that is one of the most competitive in Belfast;

  • A competitive base salary

  • An equally competitive equity package

  • Bi-annual performance related bonus (10% performance related)

  • Pension matched up to 8%

  • ‘Day one’ access to private Healthcare, Dental and Optical insurance scheme for you and your whole family

  • 25 days of annual leave (plus 10 stat)

  • 2 days WFH per week and our core hours are 10 - 4

  • 12 weeks full-pay parental leave for mums and dads!

  • Free lunch every day that you’re in the office plus free snacks and drinks

  • Subsidised public transport and car parking

  • A LinkedIn Learning account

  • Top of the range equipment and lots of Signifyd swag

  • Monthly Signifyd social events organised by our social committee

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Equity package
Equity package

Want to be a partner? Look no further.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 11 benefits

Working at
Signifyd

Signifyd, the world’s largest provider of guaranteed fraud protection, enables online retailers to provide a friction-free buying experience for their customers. Signifyd leverages big data, machine learning and domain expertise to provide a 100 percent financial guarantee against fraud on approved orders that later turn out to be fraudulent. This effectively shifts the liability for fraud away from retailers, allowing them to increase sales and open new markets while reducing risk.

Read more about Signifyd

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