Join our team, and help us drive change in the apparel industry. The apparel industry is today the second most polluting in the world, and we want to change that. At Future Closets AB you will be able to experience the life of a fast-growing and impact-driven company.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media platforms
Attempt to persuade a customer to reconsider cancellation
Minimum 1- years experience with billing and financial tools
Minimum 2-year experience in Account management
Experience lead leading a team
Fluent in Swedish and English is mandatory
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills in both Swedish and English
Ability to multi-task, prioritize and manage time effectively
Comfortable with interacting on social media platforms
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We want to take you from good to great.
Carve out time for your kids, friends and personal cider projects.