Customer Support in Swedish and English

Salary SEK 18,000 - SEK 20,000

Join our team, and help us drive change in the apparel industry. The apparel industry is today the second most polluting in the world, and we want to change that. At Future Closets AB you will be able to experience the life of a fast-growing and impact-driven company.


Job functions:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Build sustainable relationships of trust through open and interactive communication

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media platforms

  • Attempt to persuade a customer to reconsider cancellation

Requirements:

  • Minimum 1- years experience with billing and financial tools

  • Minimum 2-year experience in Account management

  • Experience lead leading a team 

  • Fluent in Swedish and English is mandatory

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills in both Swedish and English

  • Ability to multi-task, prioritize and manage time effectively

  • Comfortable with interacting on social media platforms




For more information or questions please contact us at pamela@hackyourcloset.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

See all 8 benefits

Working at
Hackyourcloset.com

Hackyourcloset.com is an online personal service developing data-driven shared closets across Europe. Our mission is for everyone to adopt a new way to access and consume clothes.  We work in collaboration with second-hand marketplaces, brands and e-commerce platforms and exclusively use overstocks and second-hand clothes to build our closets. Through the quick activation of the clothes and the use of technology, we neutralise the environmental impact of clothes that were unused or under-utilised. Our customers create a style profile and share data on their style preferences. Every month our team of stylist uses their own expertise and technology to pick clothes for their customers. After 4 weeks the clothes are returned to us, washed and send to a new customer.   Hackyourcloset.com is a project that started in June 2019. The team advocates for new consumption behaviours and the innovation of our industry. We are recruiting in many fields such as logistics, engineering, textile, customer support, and fashion.

Read more about Hackyourcloset.com

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