We have more than 3,000 customers, who manage their own purchases via our online platforms. You will be responsible for customer satisfaction and expected to be the "go-to" with questions regarding customer challenges, difficulties or overall satisfaction.
You will be first in line to pick up the phone or reply to customer emails. This means that you'll need to be knowledgeable of how all our products and features work.
You are expected to be proactive and use your customer knowledge to constantly initiate improvements for Skyfish, from minor copy changes to larger feature functions.
You will also be the one that gathers customer satisfaction information in surveys or via campaigns launched by you.
You will also assist our Quality Control Team in reviewing our incoming images on a daily basis.
Our Sales Team will hand over new customers to you and you will book video demos and help them get started. Personalized Onboarding is something we take pride in.
Takes responsibility and fights for her “area”
Loves to talk to customers and bond with them
Makes decisions that are not always popular
Knows that a quick reply is essential in customer service
Is structured and is able to prioritize her tasks
Manage incoming calls and emails
Manage incoming content in partner site- Colourbox
Engage the customers in demos
Manage customer evaluations
Make sure that our sites are always updated and easy to use
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
You speak and write fluent Danish and English
You have experience in customer service
It is a plus if you understand and write German, Swedish or Norwegian
You have at least a Bachelor’s degree
You have prior experience in a similar online company
Flexible working hours
Delicious lunch offered
Focus on personal skills development
Modern office environment
Super cool online SAAS products
If this sounds like you, we want to hear from you! Send your application in PDF format.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Social gatherings and games; hang out with your colleagues.
We take care of you, even when you are old and wrinkly.