Technical Services Engineer - Level 3

Salary Competitive
To help determine customer needs, as the customers first point of contact with Novosco this is a vital role within the organisation.

Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base, and the successful candidate will have advanced general troubleshooting skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arises, and will be fully aware of operating procedures and policies

 

Main Duties and Responsibilities:

  • Provision of support, both remotely and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.

  • Other relevant and appropriate activities as required.

  • In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

  • Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.

 

Skills and qualities required:

  • Intermediate to advanced skills regards the administration, configuration and troubleshooting in Microsoft technologies (Active Directory, DNS, DHCP, Server Administration 2008 and above, Office 365)

  • Intermediate to advanced skills in general networking (switching, routing, firewall, wireless AP)

  • Intermediate administration, configuration and troubleshooting with VMware (vSphere, VSAN, ESXi)

  • Intermediate administration, configuration, troubleshooting Skills in Microsoft: SCCM, Exchange, Shares and Data management

 

Education and Qualifications: one or more of the following: Microsoft, Citrix, Cisco, VMware certifications.

 

Interpersonal Skills

  • A high level of self-motivation together with a willingness to learn new skills.

  • A flexible and enthusiastic approach to the job.

  • Good problem solving and decision making skills.

  • Can demonstrate exceptional levels of customer service and care.

  • Good communication, organisation and presentation skills including the ability to write clear and concise proposals.

  • Strong time management and coordination skills.

  • A full driving license - preferably clean, however consideration will be given to people with low number of points.

 

 

Additional Information:

 

Training: Internal training on products and services will be provided. However, staff are expected to consistently keep abreast of new developments, which would impact on their areas of responsibility. Personal training in relation to this job description will be given as part of the company’s overall personnel development program.

 

We have won the following accolades:

  • Placed in the Sunday Times Best Company to work for 4 years in a row

  • Accredited a 2* and outstanding rank in the Best Companies 2017

  • One of the highest accredited VMware partners in Ireland

  • UTV Employer of the Year 2015

  • Winner of the Belfast Telegraph Company of the Year 2015

  • Irish News Workplace and Employment Award winners in the categories of Best Place to Work and Workplace Wellbeing.

 

Benefits our employees enjoy include:

  • Daily fruit deliveries

  • Onsite gym

  • Virtual Reality Room

  • Free Parking

  • Free Fitbit

  • Flexible working

 

Conditions of Employment Salary: The salary and benefits for this position will be determined according to the experience of the person appointed. General Guidance: The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Novosco Ltd operates a Non Smoking Policy. Novosco Ltd is an Equal Opportunities Employer.

 

Applicants are advised that Security Clearance or Access NI Basic Disclosure will be requested to assist with the decision making process. Disclosure information will not be used unfairly and criminal records will not necessarily prevent you from being successful in your application. A copy of Novosco’s policy on ‘The Recruitment of Ex-offenders’ and ‘The Secure Handling, Use, Storage and Retention of Disclosure Information’ is available to all applicants on request

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Working at
Novosco

Novosco is a trusted provider of cloud solutions, managed services and consulting. Our consultants expertly evaluate and choose the most appropriate solutions for each customer's specific needs by leveraging a portfolio of public cloud, private cloud and hybrid cloud. Novosco solves business challenges for both public and private sector organisations by providing flexible, professional, and tailored IT managed services through its team of industry-leading experts and engineers.

Read more about Novosco

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