Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint experience and Best Practices with them.
As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing.
Our customers rely on us to plan their projects and ensure they go off without a hitch. We’re organized, meticulous and responsive. All details are to be considered before rolling out a program. “If it’s mentionable, it’s manageable.”
We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.
Your day to day
Work with customers to plan their annual Security Training and Assessment program
Develop implementation and communication strategies
Create and launch training assignments, assessment campaigns and status reports
Resolve low-level technical issues as they pertain to Proofpoint Security software
Follow approved escalation process for all other software concerns
Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system. Must also provide detailed updates for customer interactions and planning sessions.
What you bring to the team
Bachelor’s degree or an equivalent combination of education and work experience
Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
Strong interpersonal and customer management skills
Demonstrated ability to develop technical skills
Excellent time management skills
Adaptive skills, learns quickly, asks questions, and solves and resolves independently
High energy, confident, and enthusiastic attitude
Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Kids are the future, go spend time with them.
We take care of you, even when you are old and wrinkly.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.