Managed Services Representative (PSAT)

Proofpoint Belfast Full-time
Salary Competitive
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks.

Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint experience and Best Practices with them.

As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing.

Our customers rely on us to plan their projects and ensure they go off without a hitch. We’re organized, meticulous and responsive. All details are to be considered before rolling out a program. “If it’s mentionable, it’s manageable.”

We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.


Your day to day

  • Work with customers to plan their annual Security Training and Assessment program

  • Develop implementation and communication  strategies

  • Create and launch training assignments, assessment campaigns and status reports

  • Resolve low-level technical issues as they pertain to Proofpoint Security software

  • Follow approved escalation process for all other software concerns

  • Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system. Must also provide detailed updates for customer interactions and planning sessions. 


What you bring to the team

  • Bachelor’s degree  or an equivalent combination of education and work experience

  • Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS

  • Strong interpersonal and customer management skills

  • Demonstrated ability to develop technical skills

  • Excellent time management skills

  • Adaptive skills, learns quickly, asks questions, and solves and resolves independently

  • High energy, confident, and enthusiastic attitude

  • Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Working at
Proofpoint

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: - Build and enhance our proven security platform - Blend innovation and speed in a constantly evolving cloud architecture - Analyse new threats and offer deep insight through data-driven intel - Collaborate with customers to help solve their toughest security challenges

Read more about Proofpoint

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