Technical Services Analyst - Events Management

Salary Competitive
Main Purpose of the Job: To work as part of the growing team within Novosco helping to establish any issues via daily tasks and logging these issues accordingly. As a key member of the team you will also be involved in coming up with new ideas and continual improvement of our processes and practices.

Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:

  • Following prescribed daily checklists to locate potential issues within customer environments

  • Logging of remediation tickets for issues observed

  • Responding to alerts generated by monitoring systems

  • Provide feedback on recurring issues

  • Work with colleagues to improve proactive checklists


Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.

Skills and qualities required:

  • Experience in the IT industry

  • Experience and or certification in any of our vendor technologies including VMware, EMC, Cisco, Citrix and / or Microsoft

  • Able to work as part of the team and on your own initiative

  • Access to a car




Training: Internal training on products and services will be provided. However, staff are also expected to consistently keep abreast of new developments, which would impact on his/her areas of responsibility. Personal training in relation to job description will be given as part of the company’s overall personnel development program.

Conditions of Employment Salary: The salary and benefits for this position will be determined according to the experience of the person appointed. General Guidance: The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Annual holidays are 24 days plus 7 public holidays. Novosco Ltd operates a Non Smoking Policy. Novosco Ltd is an Equal Opportunities Employer.

Security Clearance: Applicants are advised that Security Clearance or Access NI Basic Disclosure will be requested to assist with the decision making process. Disclosure information will not be used unfairly and criminal records will not necessarily prevent you from being successful in your application. A copy of Novosco’s policy on ‘The Recruitment of Ex-offenders’ and ‘The Secure Handling, Use, Storage and Retention of Disclosure Information’ is available to all applicants on request.”



Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Working at

Novosco is a trusted provider of cloud solutions, managed services and consulting. Our consultants expertly evaluate and choose the most appropriate solutions for each customer's specific needs by leveraging a portfolio of public cloud, private cloud and hybrid cloud. Novosco solves business challenges for both public and private sector organisations by providing flexible, professional, and tailored IT managed services through its team of industry-leading experts and engineers.

Read more about Novosco

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