Do you want to help create digital empowerment of ethnic minority women by providing IT support? We need an IT expert who can help with IT infrastructure in our small organization - the core task is to make sure that the laptops we get donated from IT companies are fully functional for our approx. 50 students.

10-15 hours/week - sometimes evenings and weekends

Start date: January 6th or asap

Monthly salary: 6000 kr. now - possible it will increase in the near future.

Location: Our office in København NV. + course locations in Copenhagen

Contract: Project position, until May 31st 2020 - possibility for extension

ReDI School of Digital Integration in Copenhagen are looking for a new talented colleague to support with IT, so we can create digital empowerment for our female students.

About ReDI School

ReDI School is a non-profit organization that uses tech to connect human potential and opportunity with dignity and humility. We offer courses in tech and soft skills, and provide our students with a great network within the tech industry and create new social and professional opportunities.

ReDI School started in Germany in 2015 and are now teaching and empowering more than 1000 students each year in a variety of tech courses on different levels. In the Women Program in Copenhagen we run courses for women with ethnic minority background or limited access to education and network. We just finished our 6 week pilot program and our first 3-month courses will start February 1st 2020.

What characterizes ReDI School is..

• A focus on providing female students with useful skills to support their wellbeing and accelerated integration in Denmark

• Lot’s of heart and a fast paced opportunity driven non-profit, aiming for big, measurable impact

• Community driven and co-creative approach to societal innovation

• Born in Berlin with ambitions to make a difference EU wide

• Front and centre in the refugee conversation with close contacts to thought leaders from business, government, civil society and academia

• Reliable, helpful, caring and playful: those are our organisational values

About the opportunity

Unique opportunity to be part of one of the most innovative integration initiatives in Europe. As the IT Support of ReDI School you will be part of a small team in Copenhagen, with the scope to introduce your ideas and perspectives on creating digital literacy and getting more women in tech. As part of your job you will be working with some of the most recognised tech companies in the world.

It is important to note, that we just started in Copenhagen in June 2019 which means that systems, structures and culture are still developing - this also means, however, that you have a great opportunity to affect the development of the organization.

About the role

The IT Support will work closely together with the Local Head of ReDI School, the Program Assistants and Volunteer Coordinator to build up a great community to empower women in Copenhagen, and will be responsible for all IT related issues.

Note that working hours will vary - there will be more work in the preparation phase of each semester and less during semesters.

This role will provide end-user support to students, teachers and ReDI Staff, equip students with laptops and software, maintain network infrastructure and implementing new software solutions.

1. IT support

• Technical troubleshooter for all IT hardware and software problems

• Supports students, teachers and colleagues with any IT related issues or questions

• Onsite presence during the initial classes each semester to resolve issues quickly

• Identify and implement changes to reduce the number of new issues

• Provide support remotely via phone, email and chat

• Create documentation and ensure information distribution about common issues

• Assist with IT aspects of employee onboarding/offboarding

2. Hardware maintenance

• Develops overall strategy to gather laptops and other hardware

• Onboarding of hardware donations

• Troubleshoots and fixes hardware issues

• Plans and implements hardware upgrades

3. Software deployment

• Maintain and extend the disk image deployment infrastructure

• Setup operating systems and applications as required for the courses

• Integrate drivers for different laptop models

• Capture and deploy disk images to large quantities of laptops

• Coordinates with colleagues and teachers regarding software requirements

4. Network maintenance

• Works with ISPs to ensure quality and availability of internet connectivity

• Troubleshoots wired and wireless networking issues

• Implements secure connectivity between different sites

• Maintains the internet gateway

5. Software solution implementation

• Selects and evaluates software solutions to support business processes

• End-to-end project ownership from initial idea to solution delivery

• Maintains and consolidates existing software solutions

6. Asset tracking

• Implement database based asset tracking system

• Onboard all relevant IT assets

• Develop standard operating procedures for tracking IT equipment lent to students

• Automate process for sending return reminders

ABOUT YOU

Essential

• Speaks and writes Dansh & English

• Empathic and service-minded

• Strong communication skills

• Organised and structured

• Interest in and experience with IT infrastructure and hardware

• Administration of Linux based systems

• Experience with configuring firewalls and network services such as

• DHCP and TFTP for PXE booting on Linux

• Solid understanding of general IP networking (IPv4) concepts.

• Solid understanding of subnet addressing, private vs. public IP spaces, IP routing, firewalls, DHCP, DNS, TCP/UDP

• Knows how to set up, patch and maintain Windows (desktop)

• Hardware troubleshooting experience

• Experience in customizing PC Booting: BIOS/UEFI, PXE, GRUB/Clover EFI

• Ability to deep dive into Linux and Windows issues

Desirable

• Windows scripting (Powershell, VBScript, CMD)

• Experience with configuring VPN technologies, RADIUS

• Knowledge of wired and wireless ethernet networking: Copper and fiber connectivity, PoE, VLANs

• Experience with maintaining and extending relational database based applications (e.g. based Microsoft Access or Salesforce)

Now let’s start the conversation: Send an email as soon as possible to Local Head of Denmark, Ida Jepsen, and tell us why you are perfect for the job and please include your CV. Please don’t hesitate to call Ida on 60467156, if you have any questions. Interviews will be carried out as soon as interesting candidates apply, and will be filled as soon as possible.