Brella provides the world’s smartest networking platform for events. We have digitally transformed thousands of events across 56 different countries worldwide. Our customers are the thought leaders in their respective industries, like Google, AT&T, Informa, Ernst & Young, Qualcomm, IBM, TechCrunch, Hubspot among many others. Founded in 2016, Brella’s headquarters are located in Helsinki Finland, with a US headquarters in New York.

As our EMEA Customer Success Manager you’ll be responsible for our customers, portfolio growth and in general helping our customer create world-class networking experiences.

You’ll own an assigned portfolio containing global accounts from a large variety of industry verticals. You’ll also own the entire customer journey -- from platform deployment to the event itself -- by ensuring all relevant stakeholders are on-board with our custom made success plan.

Responsibility areas:

• Ownership of the customer engagement, product adoption and success of your portfolio

• Responsible for key customer success metrics, including customer churn, account expansion, and renewals

• Coach your customers to be the greatest product experts on our software and dive deep in their pain points to understand how they can rock networking at their events

• Proactive approach in cooperation with Account Managers to ensure portfolio growth and expansion

• Proactively spotting and correcting any issues that could affect our customer satisfaction or end-user experience

• Partner with cross-functional teams across sales, marketing, and product all while serving as the voice of the customer within the organization.

• Come up with creative approaches to satisfy data/analysis needs.

Benefits and what’s in it for you:

• A unique and challenging opportunity with one of the fastest-growing startups in Finland

• You get to be challenged daily to grow in a truly global team

• Lots of responsibility and room for growth

• A competitive salary

• Dream setup: laptop + smartphone

• Flexible working hours

• Great office facilities in Helsinki with free coffee & amenities

• Extensive learning opportunities

• Dynamic and international work environment

• Personal health insurance

• Lunch benefits

• Hobby coupons (e.g., for gym, movies, theater, opera, etc)

What we expect from you:

• Self-starter attitude and growth mindset with the ability to work independently in a team (we are a startup!)

• Experience in Customer Success, Sales (E.g. Account Management) in high-growth B2B SaaS environment

• Natural interest & inner motivation to be the hero of your customer, you never give up delighting, supporting and educating your customers to exceed their networking goals

• Superb verbal, written, and interpersonal skills, including outstanding persuasion and presentation skills.

• Technical knowledge of APIs and the most common software development methodologies

• Data-driven attitude & interest towards all things tech

• Diplomatic skills, tact, and poise under pressure when working through customer issues

• Ambition in being apart of the next big success story

What to expect from our recruitment process

• Suitable applicants informed via email

• 1: Introductory call

• 2: Assignment

• 3: Discussion with the team

• Decision

• Start date: Jan 27, 2020

The position is filled as soon as we find the right fit.