Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following
Enhancing and supporting existing in-house and customer solutions.
Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
Testing and evaluation of new software and existing software
Provide 1st / 2nd level software support and triaging
Manage client expectations and ensure exceptional customer service
Self-learning with guidance from senior team members
Willingness to undertake Microsoft certifications in .NET technologies
In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
This job description is also subject to on-going review as new demands and best working practices are considered, agreed and implemented.
Education and Experience:
Educated to degree level in Computer Science
Experience within the IT industry in a similar software development position
Full application life-cycle knowledge
Excellent interpersonal, presentation, and negotiation skills
Strong analytical and problem-solving skills
Enthusiastic self-starter able to work on own initiative
Internal training on products and services will be provided. However, staff are expected to consistently keep abreast of new developments, which would impact on their areas of responsibility. Personal training in relation to this job description will be given as part of the company’s overall personnel development program.
Benefits our employees enjoy include:
Daily fruit deliveries
Conditions of Employment
Salary: The salary and benefits for this position will be determined according to the experience of the person appointed. General Guidance: The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Annual holidays are 24 days plus 7 statutory holidays. Novosco Ltd operates a Non Smoking Policy. Novosco Ltd is an Equal Opportunities Employer
Applicants are advised that Security Clearance or Access NI Basic Disclosure will be requested to assist with the decision making process. Disclosure information will not be used unfairly and criminal records will not necessarily prevent you from being successful in your application. A copy of Novosco’s policy on ‘The Recruitment of Ex-offenders’ and ‘The Secure Handling, Use, Storage and Retention of Disclosure Information’ is available to all applicants on request
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Kids are the future, go spend time with them.
We take care of you, even when you are old and wrinkly.
Social gatherings and games; hang out with your colleagues.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Easy access and treehugger friendly workplace.