Flowhaven is a brand licensing software solution that enables brand owners, agents, and licensees to manage the wide range of activities required to run and scale a successful licensing business. Flowhaven is the only brand licensing software solution in partnership with Salesforce. Flowhaven’s software solution includes modules for licensing and merchandising agreement management, digital asset distribution, design collaboration and approvals, and sales reporting and validation.

Opportunity

Flowhaven is a brand licensing software solution that enables brand owners, agents, and licensees to manage the wide range of activities required to run and scale a successful licensing business. Flowhaven is the only brand licensing software solution in partnership with Salesforce. Flowhaven’s software solution includes modules for licensing and merchandising agreement management, digital asset distribution, design collaboration and approvals, and sales reporting and validation.

Flowhaven is headquartered in Helsinki, Finland, with its subsidiary, Flowhaven Inc., based in Santa Monica, California. Flowhaven is seeking a highly motivated Operations Specialist to join its growing EMEA team. The Operations Director will lead sales and customer success operation activities in designated territories and accounts. As the Operations Specialist, you will develop a sales pipeline that introduces Flowhaven’s top-rated brand licensing management software solution to companies in selected territories, with a focus on the entertainment, gaming, animation, and sports industries.

This position will work closely and report directly to the Chief Commercial Officer based in Helsinki, Finland.

This position requires a uniquely experienced operations leader who understands SaaS, has a deep understanding of the licensing industry, and has a rich understanding of the Salesforce platform. This role will become an expert in the Flowhaven product, developing a rich understanding of its value propositions and how it may be tailored to meet customers’ licensing management needs. This role will exceed revenue goals by building and maintaining relationships and providing the highest caliber of customer service, from sale through onboarding.

Responsibilities

• Build and maintain a robust sales pipeline through thoughtful and strategic targeting

• Manage the post-sale client integration and onboarding processes

• Execute focused quarterly strategies to meet and exceed quarterly revenue targets

• Lead customer onboarding trainings and on-going trainings for new users as needed

• Develop customer relationships through weekly calls and meetings

• Learn your customers’ business practices and workflows and identify how the Flowhaven solution may deliver operational efficiencies

• Become a subject matter expert quickly and continue to deepen your knowledge of the Flowhaven solution over time

• Be at the forefront of licensing industry trends and planning cycles as well as Salesforce updates and Flowhaven product updates

• Lead all outbound sales including industry expo attendance, cold calling, in person and video conference meetings and demo presentations, etc.

• Collaborate directly with the marketing team ensuring marketing strategies and tactics align with sales strategies, and continually share key sales learnings that drive effective lead generation

• Work closely with customers to ensure they are satisfied with the solution and services

• Gather feedback, research best practices, analyze customer data, develop listening points, and update customer success journeys (e.g., module/feature usage, overall satisfaction, etc.)

• Ensure continual expansion opportunities as well as yearly subscription renewals

• Act as an entrepreneur with the team to get things done with autonomy

Skills for Success

• Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers

• Basic understanding of Salesforce

• Superior verbal and written skills

• Problem-solving and analytical skills, technical aptitude, and an ability to learn software program

• Relationships across the licensing industry

• SaaS sales experience

• Entrepreneurial sales mindset

• Competitive yet positive and humble attitude

• Approachable and enjoy talking to and meeting new people

• Organized and able to work autonomously

Requirements

• Proven experience managing multiple clients of varying size and scope

• Ability to work independently and in a team environment

• Ability to work across multiple time zones

• Ability to travel to client locations as needed

• Self-driven, motivated and results-oriented

• Entrepreneurial, creative and open to change as the business demands it

• 5+ years of experience in media or entertainment company operations

• 5+ years of experience in SaaS and/or licensing operations

• Proven experience working with Salesforce

• Proven understanding of licensing business operations and licensing program lifecycles

• Able to work cross-functionally with Sales, Marketing, Customer Success, and Product Development

• Proven solution selling expertise - the ability to break a complex organization into decision-makers, and sell to each individual’s unique challenge/pain point and the ability to move a SaaS sale through legal, purchasing, privacy, and C-level decision-makers

• Highly organized, detail-oriented and data driven

• Strong work ethic, sense of urgency and accountability